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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in delivering effective training on Opus 2 software, creating tailored training materials, and ensuring client success through proactive support and relationship management. Possesses strong organizational skills and the ability to adapt to fast-paced environments while maintaining a professional demeanor.
Highest-signal resume keywords
Software Training ExperienceClient Relationship ManagementTraining Content DevelopmentLegalTech KnowledgeCommunication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Training DeliveryContent CreationClient Training Records ManagementFeedback AnalysisSolution Area Expertise
Soft Skills
Engaging PresentationProactive AttitudeOrganizational SkillsInitiativeCourteous Communication
Tools & Technologies
Opus 2 SoftwareComputer HardwareSoftware Applications
Industry Keywords
LegalTechLaw Firm ExperienceClient SuccessTraining WorkshopsCompetitive Landscape
About the role
Key responsibilities & impact- Lead training sessions on the Opus 2 software ensuring participants can make full use of the solution.
- Support, and eventually lead, training workshops including custom / ad-hoc training to end-clients.
- Create and adapt training content / materials required to deliver and support all educational activities.
- Organise and plan training sessions with clients to ensure their core needs are covered.
- Maintain records of client training, including attendance and session duration.
- Ensure client success and provide post-training support to build long-lasting client relationships.
- Record and review customer feedback from training, pass it to internal stakeholders, and communicate comments or resolutions back to clients.
- Deliver training to internal teams on new solution areas, product enhancements, and new features.
- Become a trusted advisor to clients and an advocate for Opus 2 and its software.
- Become a domain expert in solution areas, understand the competitive landscape, and articulate the benefits of the Opus 2 platform.
Requirements
What you’ll need- 2+ years’ experience in a software training role.
- Previous work experience within LegalTech or a law firm is advantageous.
- Bright, engaging and thinks on their feet.
- Professional, courteous and confident communicator.
- Proactive and flexible attitude to work in a fast-paced software company.
- Extremely well organised.
- Ability to work on their own initiative.
- A good understanding of computer hardware and software.
Benefits
Comp & perks- 401k contribution.
- 21 days annual holidays, flexible working, and length of service holiday entitlement.
- Loyalty Share Scheme.
- Healthcare, Dental and Vision Insurance.
- Life, short-term and long-term disability Insurance.
- Calm and Mindfulness sessions.
- A day of leave to volunteer for charity work.
- Accessible and modern office space.
