Project Delivery Manager

Optus

Project Delivery Manager responsible for delivering technical projects across the United States and Canada, managing teams for customer satisfaction and compliance with corporate objectives.

Posted 4/30/2026full-time🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

Cyber SecurityPMP

About the role

Key responsibilities & impact

Manage customer-facing projects, ensuring timely delivery and high-quality outcomes.
Collaborate with service and sales teams to align resources with customer requirements.
Monitor SLAs and internal metrics; implement remediation plans when needed.
Identify trends in customer or department activity and develop action plans.
Draft and review project SOWs, develop project plans and schedules.
Create documentation and provide training on processes and policies.
Maintain an individual caseload while supporting the team and covering absences.
Model behaviors aligned with Optus’ Core Values and Code of Ethics.
Train, guide, and develop direct reports to meet organizational goals.
Facilitate team meetings, hold one-on-ones, and address performance issues.
Provide guidance on complex problems and customer interactions.
Drive process improvements through suggestions, teams, and root cause analysis.
Engage directly with customers to ensure satisfaction.
Perform other duties as assigned.

Requirements

What you’ll need

Bachelor's degree (BA/BS) or equivalent experience
3-5 years of management experience.
Prefer experience in a progressive, technically oriented environment overseeing engineering or project management teams.
Project Management certification preferred (CAPM, PMP, or equivalent)
Sales engineering or solutions architecture experience desired
Broad technical background (telephony, contact center, enterprise networking, wireless networking, infrastructure cabling, cybersecurity, IT managed services, audio visual, IT infrastructure) preferred
Experience utilizing Microsoft Office products including Word, Excel, PowerPoint, Visio, Project and Outlook
Attention to detail and great organizational skills
Must be a team player with a positive attitude and able to demonstrate excellent customer service skills.
This position requires the successful candidate to be able to multi-task, work within externally developed deadlines, and respond promptly and efficiently to change.
Must have a high sense of urgency and self-driven to exceed customer expectations.
Up to 10% travel required

Benefits

Comp & perks

401(k)
401(k) matching
AD&D insurance
Dental insurance
Disability insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Professional development assistance
Referral program
Tuition reimbursement
Vision insurance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementsales engineeringsolutions architecturetelephonycontact centerenterprise networkingwireless networkinginfrastructure cablingcybersecurityIT managed services

Soft Skills

attention to detailorganizational skillsteam playerpositive attitudecustomer service skillsmulti-taskingadaptabilityhigh sense of urgencyself-drivenleadership

Certifications

Bachelor's degreeCAPMPMP