Customer Success Manager – Commercial

Optro

. Develop and maintain strong relationships with key customer stakeholders, working to develop strategic plans that align with their business objectives, driving mutual success and growth.

Posted 4/27/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $90,400 - $135,600 per yearWebsite

Tech Stack

Tools & technologies

Swift

About the role

Key responsibilities & impact

Develop and maintain strong relationships with key customer stakeholders, working to develop strategic plans that align with their business objectives, driving mutual success and growth.
Stay abreast of product updates and features, providing customers with insights on how to leverage our solutions to meet their unique needs.
Proactively identify and address customer issues, collaborating with internal teams to ensure swift and effective problem resolution.
Gather customer feedback and insights, advocating for customer needs within the organization to drive product improvements.
Conduct 1:many sessions to empower customers to maximize the value of our products/services, offering ongoing education and support (including live webinars, email outreaches, community content, and more…)
Collaborate with customers to maximize the value they derive from our products/services, ensuring that our solutions continue to meet and exceed their expectations over time. Devote efforts to ensuring high customer satisfaction and loyalty, developing strategies to minimize churn, and fostering long-term relationships with our clients.
Identify and execute opportunities for account expansion, whether through upselling or cross-selling additional products or services, providing customers with a comprehensive and integrated solution to meet their needs.

Requirements

What you’ll need

3+ years of experience in Customer Success, Account Management, IT compliance or a related field, successfully managing complex customer relationships in a B2B SaaS environment.
IT compliance experience (strongly preferred)
Proven experience in a customer-facing role, such as customer success, audit (internal or external), IT compliance, or management consulting, with an emphasis on solving enterprise-level challenges and driving customer outcomes (preferred)
1+ years of hands-on experience with AuditBoard or similar GRC platform, data load processes, and advanced configurations (preferred).
Exceptional communication, relationship-building, and problem-solving skills, with an ability to engage and influence stakeholders at all organizational levels.
Possess the ability to interface with C-level executives to drive program strategy and ROI
Familiarity with customer success tools like Gainsight, Salesforce, or similar platforms (a plus).
Self-motivated and proactive, with the ability to work independently and manage ambiguity effectively.
Willingness and ability to travel within the U.S. and Canada as needed.

Benefits

Comp & perks

Launch a career at one of the fastest-growing SaaS companies in North America and EMEA!
Live your best life (LYBL)! $200/mo for anything that enhances your life
Comprehensive employee health coverage
401(k) with company match
Competitive compensation & bonus program
Flexible vacation (exempt) / Accrued vacation (non-exempt)
Time off for your birthday & volunteering
Employee resource groups
Opportunities for team and company-wide get-togethers!
Parental Leave

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer SuccessAccount ManagementIT complianceAuditBoardGRC platformdata load processesadvanced configurationsupsellingcross-selling

Soft Skills

communicationrelationship-buildingproblem-solvingengagementinfluenceself-motivatedproactiveindependent workmanaging ambiguity