Strategy & Integrations Director

Optro

Strategy & Integrations Director at Optro overseeing CAS organization’s roadmap and M&A integrations. Lead company initiatives and engage with department leadership and executive operations.

Posted 4/20/2026full-timeRemote • 🇺🇸 United StatesLead💰 $160,000 - $220,000 per yearWebsite

About the role

Key responsibilities & impact

Partner with department leadership to define and execute the Customer organization’s mission, vision, and long-term departmental goals.
Own the post-acquisition lifecycle, unifying new teams and offerings into the Customer framework from Day 0 through full integration.
Act as the primary liaison and owner for company-wide strategic initiatives, establishing the KPIs required for accountability.
Directly support the CCO in preparing for Board of Directors meetings and Quarterly Business Reviews (QBRs).
Design and manage the organization’s engagement strategy, including offsite planning and intentional feedback loops.
Collaborate with FP&A to manage renewals, budgets, and services forecasting.
Identify and resolve friction points across the customer lifecycle to ensure seamless team handoffs.
Transform strategic decisions into actionable roadmaps for internal M&A transitions and specialized programs.
Establishing success metrics to measure the impact of AI tools and workflows on operational efficiency metrics and customer outcomes.

Requirements

What you’ll need

You can pivot easily between defining high-level vision and executing granular programmatic tasks.
You have a proven track record of integrating acquired companies without disrupting the existing customer experience.
You are comfortable operating as a peer to senior leadership and influencing executive-level decision-making.
You possess a deep understanding of metrics, from forecasting to setting departmental KPIs.
You excel at aligning diverse teams through clear messaging and structured engagement strategies.

Benefits

Comp & perks

Launch a career at one of the fastest-growing SaaS companies in North America!
Live your best life (LYBL)! $200/mo for anything that enhances your life
Comprehensive employee health coverage (all locations)
401K with match (US) or pension with match (UK)
Competitive compensation & bonus program
Flexible Vacation (US exempt & CA) or 25 days (UK)
Time off for your birthday & volunteering
Employee resource groups
Opportunities for team and company-wide get-togethers!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

KPI establishmentbudget managementservices forecastingcustomer lifecycle managementstrategic decision-makingprogram managementM&A integrationoperational efficiency metricsAI tools impact assessment

Soft Skills

leadershipinfluencing executive decision-makingteam alignmentclear messagingengagement strategy developmentproblem-solvingcollaborationadaptabilitycommunication