Senior Customer Success Manager, AI Governance
Optro
full-time
Posted on:
Location Type: Remote
Location: United States
Visit company websiteExplore more
Salary
💰 $137,600 - $206,400 per year
Job Level
About the role
- Partner with C-Suite stakeholders as they establish their AI governance programs
- Translate AI governance product capabilities into actionable usage recommendations
- Empower the core Customer Success Management team with playbooks, training, and resources
- Monitor, analyze, and continually improve the AI governance customer portfolio health
- Develop maturity model playbooks for clients to guide them in AI governance programs
- Distill complex regulations into actionable business insights for AI governance
Requirements
- 7+ years in high-touch SaaS environments (Management Consulting, Automation, Risk Advisory, or Legal Tech)
- Demonstrated expertise in designing, implementing, and advising on AI Governance frameworks (EU AI Act, NIST RMF, ISO 42001)
- Familiarity with advanced customer success tooling
- Proven track record of providing high-level, strategic support and consultation
- Self-motivated and proactive with collaborative abilities
Benefits
- Live your best life (LYBL)! $200/mo for anything that enhances your life
- Comprehensive employee health coverage (all locations)
- 401K with match (US) or pension with match (UK)
- Competitive compensation & bonus program
- Flexible Vacation (US exempt & CA) or 25 days (UK)
- Time off for your birthday & volunteering
- Employee resource groups
- Opportunities for team and company-wide get-togethers!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
AI governance frameworksEU AI ActNIST RMFISO 42001designing AI governanceimplementing AI governanceadvising on AI governance
Soft Skills
collaborative abilitiesself-motivatedproactivestrategic supportconsultation