Optivate

Client Services Representative

• Provide customer support and troubleshooting via phone and email, maintaining thorough documentation of every customer interaction in the CRM system
• Maintain up to date payment authorizations and billing info for subscription-based products purchased by customers
• Serve as the first point of contact for customers as they begin their EMR setup, guiding them through onboarding and providing support throughout the full customer lifecycle
• Appropriately escalate customer issues to respective teams including technical support, training, and development teams while maintaining ownership of resolution follow-up
• Manage and oversee the initial customer setup process, ensuring proper legal compliance, systems configuration, and HIPAA compliance requirements are met
• Process account modifications including user additions/removals, license adjustments, and subscription changes

Client Service Specialist

Backend Engineer

• Design, build, and maintain full-stack features across our ophthalmology platform — backend services and APIs in .NET/C# (.NET Core, .NET 10) and responsive frontend interfaces in HTML/CSS
• Use AI-native and agentic development workflows (e.g., Cursor multi-agent pipelines for decomposition, architecture, implementation, QA, and review) to move quickly while keeping code clean and reliable
• Design and integrate AI-powered features — including third-party LLM integrations — that fit safely into clinical software
• Troubleshoot and improve distributed systems
• Establish and participate in code review processes
• Work within an agile framework, contributing to: Sprint planning, Daily standups, Retrospectives
• Write clean, maintainable, testable code, and establish and participate in code review
• Collaborate across product, clinical, and engineering teams
• Contribute to architectural decisions, including where and how AI fits into our systems

Client Service Specialist

Software Engineer, .Net/AI Developer