Customer Service Representative

Option Care Health

Remote customer service representative triaging urgent calls and managing referrals for Option Care Health, a home infusion services provider. Documenting care coordination and supporting patient registration teams.

Posted 8/12/2026full-timeRemote • Illinois, Ohio • 🇺🇸 United StatesJunior💰 $17 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in patient communication, data management, and compliance with healthcare regulations while providing exceptional customer service in a call center environment.

Highest-signal resume keywords

Call Center ExperienceMicrosoft Office Suite ProficiencyInterpersonal Communication SkillsPatient Information ConfidentialityHealthcare Compliance Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryKeyboarding SkillsInformation Systems OperationReport PreparationProblem Solving

Soft Skills

Customer Service OrientationTeam CollaborationCompassionate Communication

Certifications & Qualifications

High School Graduate or GED

Industry Keywords

Healthcare ExperiencePatient ManagementReferral CoordinationElectronic Medical Record DocumentationAccrediting Requirements

About the role

Key responsibilities & impact

Provide 24-hour support to pharmacy and ambulatory infusion suite locations across the country
Triage urgent clinical calls from patients, caregivers, and referral sources to appropriate on-call clinicians and pharmacy staff
Make follow-up calls until caller needs are resolved
Document calls thoroughly and accurately in the electronic medical record
Support data entry and management of new patient referrals for several locations
Ensure timely responses to referral sources and efficient communication with local Patient Registration teams
Meet standardized performance metrics for calls and referrals
Communicate coordination-of-care information with team members, patients/caregivers, referral sources, and home health agencies
Maintain organized file systems for document tracking and patient management/follow-up
Ensure compliance with applicable laws, accrediting requirements, and company policies
Maintain confidentiality of patient information
Complete assigned projects and required training
Perform other duties as assigned

Requirements

What you’ll need

High school graduate or GED required
At least one year of previous call center experience
Proficiency with Microsoft Office Suite
Keyboarding skills
Strong interpersonal and communication skills
Ability to work cooperatively and effectively with branch departments and department team members
Ability to promote a compassionate, caring, customer service-oriented culture
Knowledge of computerized information systems
Dedicated, quiet, distraction-free workspace where patient information and calls can remain secure and private
Ability to read, analyze, and interpret information appropriate to assigned duties
Ability to operate information systems, follow policy, complete required forms, and prepare reports
Ability to present information effectively and respond to questions from referral sources, managers, patients, employees, payers, and the general public
Ability to calculate figures and amounts such as supply quantities
Ability to define problems, collect data, establish facts, and draw valid conclusions
Associate’s or Bachelor’s Degree preferred
Three years of related healthcare experience preferred

Benefits

Comp & perks

Medical, Dental, & Vision Insurance
Paid Time off
Bonding Time Off
401K Retirement Savings Plan with Company Match
HSA Company Match
Flexible Spending Accounts
Tuition Reimbursement
myFlexPay
Family Support
Mental Health Services
Company Paid Life Insurance
Award/Recognition Programs