Option Care Health

Human Resource Service Center Specialist

Option Care Health

full-time

Posted on:

Location Type: Office

Location: Springfield • Illinois, Wisconsin • 🇺🇸 United States

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Salary

💰 $24 - $40 per hour

Job Level

Junior

About the role

  • Researches and resolves inquiries submitted to HCM Case Management system, providing responses in a timely fashion.
  • Liaises within HR and with other departments to collect necessary information to provide accurate and detailed responses for submitted requests.
  • Manages the case management escalation process and ensures SLAs are adhered to.
  • Handles tasks that route through Workday Inbox in a timely manner.
  • Recommends process/customer service improvements and innovative solutions for more efficient and effective use of Workday and team resources.
  • Solicits feedback and identifies overall needs of system users.
  • Assists with delivering core HR processes such as onboarding, hiring, terminations, retirements, timekeeping, and program implementations, including benefits, compensation, and performance management.
  • May administer other HR systems used for timekeeping, performance, and training management processes.
  • Conduct tier 1 troubleshooting and review of team member records in HCM system to assist in answering inquiries through the case management tool.
  • Schedules and generates custom reports as needed for stakeholders.
  • Generates reports for governmental and compliance reporting (i.e. OSHA, AAP, Safe Harbor, etc).
  • Develops and maintains content of HR Articles aimed at proactively deflecting cases and providing valuable resources for team members.
  • Establishes and maintains up-to-date functional departmental documentation and standard operating procedures for both HR Operations internal processes and manager/team member job aids.
  • Assists with HR Operations team member’s projects as needed including administrative support, new functionality, and configuration testing.
  • Actively participates in Workday Community, regional user groups, and other forums to stay current in technology changes.

Requirements

  • Bachelor’s degree in Human Resources, Business Administration, or a related discipline preferred; OR a High School Diploma, GED, or Associate’s degree with a combined total of three (3) years of experience in Customer Service and an HR support role preferred.
  • 1 or more years of Human Resources service center or customer service experience, providing first level employee support preferred.
  • 1 or more years of directly related experience transacting in HR systems such as Workday, PeopleSoft, etc. and first level support activities.
  • Knowledge of confidentiality requirements associated with the practice of Human Resources.
  • Knowledge of HR administration policies, practices, and procedures pertaining to benefits, payroll, compensation, etc.
  • Solid understanding of HR business processes, HR data, HR systems and their interdependencies
  • Strong analytical and problem-solving skills with proven experience in solving problems and identifying recommended solutions.
  • Ability to quickly learn new systems, processes, and technology.
  • Intermediate proficiency in Microsoft Excel.
  • Positive, service-oriented attitude with excellent follow through on issues.
  • Ability to document processes and create end user training guides.
  • Excellent written/verbal communication skills.
  • Ability to establish working relationships with team members at all levels in the organization.
  • Ability to effectively manage confidential information.
  • Ability to work independently without supervision and work well in a team environment.
Benefits
  • Medical, Dental, & Vision Insurance
  • Paid Time off
  • Bonding Time Off
  • 401K Retirement Savings Plan with Company Match
  • HSA Company Match
  • Flexible Spending Accounts
  • Tuition Reimbursement
  • myFlexPay
  • Family Support
  • Mental Health Services
  • Company Paid Life Insurance
  • Award/Recognition Programs

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
HCM Case ManagementWorkdayPeopleSoftHR administrationreport generationdata analysisconfidentiality requirementsHR business processestimekeepingperformance management
Soft skills
analytical skillsproblem-solving skillsservice-oriented attitudeexcellent communication skillsrelationship buildingindependent workteam collaborationprocess documentationcustomer servicefeedback solicitation