OptiNizers

Logistics Coordinator

OptiNizers

full-time

Posted on:

Location Type: Remote

Location: Philippines

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About the role

  • Placing pickup/delivery requests into our Dispatching Software system and assigning to available driver(s)
  • Provide Drivers with appropriate information to allow for a seamless delivery transaction
  • Routing multiple routes in a timely fashion
  • Ensuring emails and customer phone calls are responded to in a timely manner
  • Monitor current schedule of delivery agents to ensure workload balance
  • Conduct reassignments, as necessary, in case of vehicle breakdowns or interruptions
  • Communicate all relevant details of the pick-up and/or delivery to the delivery drivers and customer to ensure proper execution
  • Handle customer concerns in an expeditious and professional manner; Escalate unresolved issues to management, as needed
  • Maintains consistent, open communication with HR & Management regarding customer or driver issues, concerns, complaints, trends, etc.
  • Handle high phone call and email volume
  • Function in a fast-paced environment while managing a variety of moving parts
  • Work within the appropriate level of independence, but serving as a team player

Requirements

  • Ability to communicate effectively with a wide array of people
  • Ability to maintain composure in a faced paced environment with a high volume of communication via email, phone and in-person
  • Excellent verbal and written communication skills is a must
  • Must be proficient with Excel, Word, and Microsoft Office
  • Proven professional customer-focused experience and the ability to handle customer queries in a proactive, efficient and friendly way
  • Ability to work well within a Team environment. Actively seeks the ideas of others, openly shares information, and maintains positive morale/culture
  • Ensure quality service experience, with empathy to de-escalate difficult situations
  • Experience of working in a similar environment desirable.
  • Have a passion for process improvement and personal development
  • General analytical and problem-solving interest and skills
  • Ability to understand when issues or queries need to be escalated and take appropriate course of action
  • Proactive and focused on continuous improvement
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
dispatching softwareExcelWordMicrosoft Office
Soft Skills
effective communicationcomposureverbal communicationwritten communicationcustomer-focusedteamworkempathyproblem-solvingproactivecontinuous improvement