Account Manager
Optimus SBR
full-time
Posted on:
Location Type: Hybrid
Location: Toronto • 🇨🇦 Canada
Visit company websiteJob Level
JuniorMid-Level
Tech Stack
PMP
About the role
- Develop and maintain strategic relationships with assigned clients, acting as the primary point of contact for account growth and value expansion.
- Understand clients’ business objectives and experience management maturity, proactively identifying opportunities to expand services across Optimus SBR offerings.
- Drive year-over-year revenue growth with a focus on expanding installed client relationships and adoption of new use cases and technologies.
- Collaborate across teams to develop account plans that support client goals and define the path from Measurement to Insight to Action.
- Promote product usage expansion, ensuring clients move up the maturity curve and increase value consumption across Experience Management solutions.
- Own client satisfaction metrics, including Relationship NPS and Project CSAT, ensuring continuous feedback loops and high-quality delivery.
- Track and report on account health, opportunity pipeline, and revenue performance to leadership.
- Represent Optimus SBR at industry events, conferences, and client meetings to maintain strong external presence and networks.
- Contribute to the life and culture of Optimus SBR.
Requirements
- Strong critical-thinking and problem-solving skills, with the ability to translate client needs into actionable service solutions.
- Self-starter with strong attention to detail, able to manage multiple priorities and deliver consistently.
- 2–3 years of experience in account management or client relationship management and within a consulting or professional services environment is preferred.
- Proven ability to manage and grow client relationships, ensuring successful delivery and long-term value.
- Clear, persuasive communicator who builds trust and credibility across diverse stakeholder groups.
- Demonstrated track record of driving account growth, expanding opportunities, and strengthening stakeholder satisfaction.
- Experience with Salesforce or similar CRM tools.
- Familiarity with Customer Experience (CX) or Employee Experience (EX) strategies and platforms is an asset.
- Education: University degree required; MBA or professional designation (PMP, CPA, Lean, PROSCI) an asset.
Benefits
- Growth Opportunities: Build your career through challenging, impactful projects and continuous learning.
- Diverse Workplace: Collaborate with a team of professionals from unique backgrounds, fostering innovation.
- Flexibility and Autonomy: Enjoy the freedom to take ownership of your work and drive meaningful results.
- Leadership Development: Develop your skills through mentorship and career progression opportunities.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account managementclient relationship managementcritical-thinkingproblem-solvingservice solutionsrevenue growthclient satisfaction metricsopportunity pipeline managementproject delivery
Soft skills
attention to detailself-starterpersuasive communicationtrust buildingcredibilitymulti-priority managementstakeholder satisfactioncollaborationproactive identification
Certifications
MBAPMPCPALeanPROSCI