Optimus SBR

Account Executive, XM Solutions

Optimus SBR

full-time

Posted on:

Location Type: Hybrid

Location: Toronto • 🇨🇦 Canada

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Job Level

Mid-LevelSenior

Tech Stack

PMP

About the role

  • Develop and maintain long-term relationships with assigned clients, serving as the primary point of contact for their growth needs
  • Understand clients’ objectives, challenges, and opportunities; proactively craft Experience Management-led solutions that deliver measurable ROI.
  • Lead complex sales cycles end-to-end, coordinating solutions engineers, delivery consultants, and Qualtrics alliance resources to shape winning proposals.
  • Drive revenue growth through net-new logo acquisition, upselling, and cross-selling adjacent Optimus SBR advisory services.
  • Create territory and account plans, maintain an accurate 90-day forecast in CRM, and regularly report pipeline health to leadership.
  • Monitor client satisfaction (NPS, CSAT) and orchestrate remediation plans when required.
  • Stay abreast of XM best practices, emerging tech, and competitive moves; translate insights into thought-leadership that challenges customers to innovate.
  • Represent Optimus SBR at industry conferences, networking events, and partner-sponsored forums.
  • Contribute to the life and culture of Optimus SBR.

Requirements

  • Proactive problem solver with strong critical-thinking skills and a proven ability to drive momentum in complex environments.
  • 5–8 years of quota-carrying sales experience in a professional services capacity, engaging with executives and senior leadership.
  • Demonstrated ability to diagnose business challenges and articulate outcome-focused solutions that deliver measurable value.
  • Clear, persuasive communicator with strong executive presentation skills.
  • Proven ability to build trust and credibility across all organizational levels.
  • Strong strategic and commercial mindset, consistently exceeding targets through disciplined planning and opportunity management.
  • Execution-oriented and highly organized, managing multiple pursuits and stakeholders effectively.
  • Experience selling complex or technical solutions by translating them into business value is an asset.
  • Comfortable using CRM tools (e.g., Salesforce).
  • Customer Experience (CX) or Employee Experience (EX) background is an asset.
  • Education: University degree required; MBA or professional designation (PMP, CPA, Lean, PROSCI) an asset.
Benefits
  • Growth Opportunities: Build your career through challenging, impactful projects and continuous learning.
  • Diverse Workplace: Collaborate with professionals from unique backgrounds, fostering innovation.
  • Flexibility & Autonomy: Enjoy the freedom to take ownership of your work and drive meaningful results.
  • Leadership Development: Develop your skills through mentorship and career-progression opportunities.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
quota-carrying sales experiencecomplex sales cyclesbusiness value translationaccount planningpipeline health reportingNPS monitoringCSAT monitoringexperience management solutionsstrategic planningopportunity management
Soft skills
proactive problem solvercritical-thinkingclear communicationpersuasive communicationexecutive presentation skillstrust buildingcredibilityexecution-orientedhighly organizedstrategic mindset
Certifications
MBAPMPCPALeanPROSCI