Optiml

Head of Delivery and Customer Success

Optiml

full-time

Posted on:

Location Type: Hybrid

Location: Zurich • Switzerland

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Job Level

Lead

About the role

  • Deliver complex, multi-stakeholder software implementations on time and within scope, ensuring rapid time-to-value.
  • Partner closely with Sales Key Account Leads on joint account success and expansion.
  • Build a resource-efficient delivery and customer success organization to support a growing enterprise base.
  • Develop a unified Delivery and Customer Success playbook, including onboarding, support, adoption, and value metrics.

Requirements

  • 10+ years in enterprise SaaS or digital-transformation delivery / customer success, ideally in multi-stakeholder, integration-heavy contexts.
  • Experience leading delivery and success teams for large enterprise clients (real estate, infrastructure, energy, or financial services).
  • Fluent in English; German proficiency strongly preferred.
  • Swiss or EU citizenship (required at current company size).
Benefits
  • Flexible work arrangements
  • Professional development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
enterprise SaaSdigital transformationsoftware implementationcustomer successintegrationdelivery managementonboardingsupportadoptionvalue metrics
Soft Skills
stakeholder managementteam leadershipcommunicationcollaborationresource efficiencyorganizational skillsstrategic planningproblem-solvingcustomer relationship managementadaptability