Customer Support Specialist

OptiMantra

Customer Support Specialist at Cerbo, helping practices utilizing OptiMantra for healthcare technology support. Manage customer inquiries via phone, email, and video calls while ensuring smooth operations.

Posted 6/1/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Address OptiMantra customer support cases by phone, email, and video call
Support testing of pre-release or recently released features
Prepare customer-facing knowledge base reference articles and videos
Support customer trainings and documentation as a subject matter expert in your focus area

Requirements

What you’ll need

Excellent problem-solving and troubleshooting skills
A process improvement and customer-service mindset
Strong comfort with technology including knowledge of scheduling tools, Excel, or any database technologies
Healthcare experience strongly preferred, specifically direct users of an EMR or practice management platform in a clinical setting
Nice to have: EMR master administrator experience or back-end medical office experience

Benefits

Comp & perks

Paid Time Off and company holidays
Comprehensive health, dental and vision benefits
Short-term and long-term disability Insurance
401k plan with matching company contribution

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

troubleshootingprocess improvementcustomer serviceEMRpractice management platformdatabase technologiesExcel

Soft Skills

problem-solvingcustomer-service mindsetsubject matter expert