Optimal Ways

Senior Customer Success Manager

Optimal Ways

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $130,000 - $160,000 per year

Job Level

Senior

About the role

  • Serve as the operational liaison between the customer and the internal deployment and technical teams throughout new client implementations.
  • Translate the voice of the customer across operational processes, turning challenges into wins.
  • Drive change management efforts within client organizations to encourage new ways of thinking and working.
  • Build trusted relationships with customer operations leaders and frontline teams. You’ll both present strategic insights remotely and travel to customer locations to support training, adoption, and executive alignment.
  • Identify operational gaps and recommend process adjustments to maximize solution impact and expand on structured workflows aligned with our SaaS platform.
  • Partner closely with technical project managers and integration teams to ensure data and system alignment.
  • Analyze operational data in Excel to support deployment decisions, track performance, and identify opportunities for improvement.
  • Understanding of TMS, telematics platforms, transportation analytics systems, or optimization tools.

Requirements

  • In depth understanding of carrier operations, fleet management, and logistics execution.
  • Demonstrated experience driving operational improvements and change management in the transportation industry. A passion for process improvements, organizational excellence and seeing real-life impact of solutions.
  • Director level experience across carrier fleet operations, dispatch, network planning, capacity planning, etc.
  • Placing value on client relationships with a focus on understanding pain points, blockers, and business outcomes.
  • Experience working cross-functionally with operations, IT, and executive stakeholders
  • Microsoft Excel for reporting and operational tracking.
  • Willingness and ability to travel up to 50%, and excited to jump into a fast paced startup environment.
  • Demonstrated ability to hit specific project milestones on time.
Benefits
  • Competitive compensation, including Series C level equity
  • Health / Dental / Vision 100% covered for employee and 50% for dependents
  • Life Insurance, with optional supplemental insurance
  • Flexible Spending Account (FSA)
  • Health Spending Account (HSA)
  • 401(k) with match
  • Unlimited PTO (vacation, personal days, sick days, jury duty, military leave, bereavement)
  • 11 Holidays
  • Paid Parental Leave for all employees
  • Short-term and Long-term Disability Insurances, and AD&D Insurance
  • Fitness membership reimbursement
  • Commuter benefits
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
change managementoperational improvementsdata analysisprocess adjustmentsreportinglogistics executionfleet managementnetwork planningcapacity planningtransportation analytics
Soft Skills
relationship buildingcommunicationstrategic insightscross-functional collaborationorganizational excellenceproblem solvingadaptabilityclient focuspresentation skillstime management