Full Time – Client Services Account Manager

Optic Marketing Group

Client Services Account Manager at Optic Marketing Group managing client relationships and marketing campaigns. Responsible for ensuring client satisfaction and retention through effective communication and performance reporting.

Posted 6/2/2026full-timeRemote • Florida • 🇺🇸 United StatesMid-LevelSenior💰 $40,000 - $55,000 per yearWebsite

About the role

Key responsibilities & impact

Acts as the main point of contact for assigned clients
Responsible for monitoring and assisting with the implementation and execution of client marketing campaigns after an account is sold
Provide regular database maintenance to ensure CRM accuracy and the ability to pull data quickly
Collaborate with internal teams to fulfill client requests and campaigns accurately and in a timely manner
Investigate and resolve client concerns
Communicate professionally, accurately, clearly, and courteously with clients and internal teams
Maintain a high level of client retention year-over-year
Conduct regularly scheduled reporting calls with each client to deliver campaign performance data in an easy-to-understand format
Keep accurate records of all client correspondence in our CRM system (currently ClickUp)
Assist the internal team with the communication of strategy for each assigned account (PPC, SEO, Marketing Automation, Social Media, Website Development, Mass Media, etc.)

Requirements

What you’ll need

3-5 years of marketing account management experience required
Must be familiar with digital marketing (Websites, SEO, PPC, Social Media, etc.) and Mass Media (Radio, TV, Billboards, etc.)
Engaged as a continuous learner with evidence of striving to be a high performer in any role
Strong evidence of listening skills, verbal communication, and professional writing style
Technologically savvy with the ability to use multiple internet and software platforms to perform duties
General understanding of digital marketing reporting and a passion for analyzing metrics
Phenomenal time management skills

Benefits

Comp & perks

Medical, dental, and vision insurance coverage options
Paid Life Insurance & A D & D Insurance
Work from home
Flexible work schedule
Quarterly whole-office team-building events
Top-of-the-line technology to get work done
Paid Vacations and 19 Paid Holidays
Paid Birthday Off
½ day every Friday
Commission opportunity for all employees
Annual education budget
Quarterly paid volunteer days
Monthly health and wellness benefit
Christmas Bonus

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

marketing account managementdigital marketingSEOPPCsocial mediamarketing automationwebsite developmentmass mediadata analysisreporting

Soft Skills

listening skillsverbal communicationprofessional writingtime managementclient retentioncollaborationproblem-solvingattention to detailcustomer serviceadaptability