Analyst – Institutional Client Services
TD
Full-Time/ Client Services Account Manager
Optic Marketing Group
full-time
Posted on:
Location: Florida • 🇺🇸 United States
Visit company websiteSalary
💰 $40,000 per year
Job Level
Mid-LevelSenior
About the role
- Acts as the main point of contact for assigned clients.\n
- Responsible for monitoring and assisting with the implementation and execution of client marketing campaigns after an account is sold.\n
- Provide regular database maintenance to ensure CRM accuracy and the ability to pull data quickly.\n
- Collaborate with internal teams to fulfill client requests and campaigns accurately and in a timely manner.\n
- Investigate and resolve client concerns.\n
- Communicate professionally, accurately, clearly, and courteously with clients and internal teams.\n
- Maintain a high level of client retention year-over-year.\n
- Conduct regularly scheduled reporting calls with each client to deliver campaign performance data in an easy-to-understand format.\n
- Keep accurate records of all client correspondence in our CRM system (currently ClickUp).\n
- Assist the internal team with the communication of strategy for each assigned account (PPC, SEO, Marketing Automation, Social Media, Website Development, Mass Media, etc.).
Requirements
- 3-5 years of marketing account management experience required\n
- Must be familiar with digital marketing (Websites, SEO, PPC, Social Media, etc.) and Mass Media (Radio, TV, Billboards, etc.)\n
- Engaged as a continuous learner with evidence of striving to be a high performer in any role\n
- Strong evidence of listening skills, verbal communication, and professional writing style\n
- Technologically savvy with the ability to use multiple internet and software platforms to perform duties\n
- General understanding of digital marketing reporting and passion for analyzing metrics\n
- Phenomenal time management skills\n
- High emotional intelligence, empathy, and a high level of urgency in delivering top-notch experiences for our internal team and external clients\n
- Communicates openly and effectively with peers, supervisors, and colleagues\n
- Works well with teammates to receive and digest information to determine necessary outcomes for an assignment and meet strict deadlines while maintaining accuracy\n
- Passion and enthusiasm for customer service\n
- Dedicated team player\n
- Nice-to-Haves: Experience working with HVAC, plumbing, or other home service companies\n
- Experience with working remotely\n
- Experience upselling solutions over the phone and in-person
