Optic Marketing Group

Full-Time/ Client Services Account Manager

Optic Marketing Group

full-time

Posted on:

Origin:  • 🇺🇸 United States • Florida

Visit company website
✨ AI Apply
Manual Apply

Salary

💰 $40,000 per year

Job Level

Mid-LevelSenior

About the role

  • Acts as the main point of contact for assigned clients.\n
  • Responsible for monitoring and assisting with the implementation and execution of client marketing campaigns after an account is sold.\n
  • Provide regular database maintenance to ensure CRM accuracy and the ability to pull data quickly.\n
  • Collaborate with internal teams to fulfill client requests and campaigns accurately and in a timely manner.\n
  • Investigate and resolve client concerns.\n
  • Communicate professionally, accurately, clearly, and courteously with clients and internal teams.\n
  • Maintain a high level of client retention year-over-year.\n
  • Conduct regularly scheduled reporting calls with each client to deliver campaign performance data in an easy-to-understand format.\n
  • Keep accurate records of all client correspondence in our CRM system (currently ClickUp).\n
  • Assist the internal team with the communication of strategy for each assigned account (PPC, SEO, Marketing Automation, Social Media, Website Development, Mass Media, etc.).

Requirements

  • 3-5 years of marketing account management experience required\n
  • Must be familiar with digital marketing (Websites, SEO, PPC, Social Media, etc.) and Mass Media (Radio, TV, Billboards, etc.)\n
  • Engaged as a continuous learner with evidence of striving to be a high performer in any role\n
  • Strong evidence of listening skills, verbal communication, and professional writing style\n
  • Technologically savvy with the ability to use multiple internet and software platforms to perform duties\n
  • General understanding of digital marketing reporting and passion for analyzing metrics\n
  • Phenomenal time management skills\n
  • High emotional intelligence, empathy, and a high level of urgency in delivering top-notch experiences for our internal team and external clients\n
  • Communicates openly and effectively with peers, supervisors, and colleagues\n
  • Works well with teammates to receive and digest information to determine necessary outcomes for an assignment and meet strict deadlines while maintaining accuracy\n
  • Passion and enthusiasm for customer service\n
  • Dedicated team player\n
  • Nice-to-Haves: Experience working with HVAC, plumbing, or other home service companies\n
  • Experience with working remotely\n
  • Experience upselling solutions over the phone and in-person