Optic Marketing Group

Client Services Account Manager

Optic Marketing Group

full-time

Posted on:

Location Type: Remote

Location: Remote • Florida • 🇺🇸 United States

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Salary

💰 $40,000 - $55,000 per year

Job Level

Mid-LevelSenior

About the role

  • Acts as the main point of contact for assigned clients.
  • Responsible for monitoring and assisting with the implementation and execution of client marketing campaigns after an account is sold.
  • Provide regular database maintenance to ensure CRM accuracy and the ability to pull data quickly.
  • Collaborate with internal teams to fulfill client requests and campaigns accurately and in a timely manner.
  • Investigate and resolve client concerns.
  • Communicate professionally, accurately, clearly, and courteously with clients and internal teams.
  • Maintain a high level of client retention year-over-year.
  • Conduct regularly scheduled reporting calls with each client to deliver campaign performance data in an easy-to-understand format.
  • Keep accurate records of all client correspondence in our CRM system (currently ClickUp).
  • Assist the internal team with the communication of strategy for each assigned account (PPC, SEO, Marketing Automation, Social Media, Website Development, Mass Media, etc.).

Requirements

  • 3-5 years of marketing account management experience required
  • Must be familiar with digital marketing (Websites, SEO, PPC, Social Media, etc.) and Mass Media (Radio, TV, Billboards, etc.)
  • Engaged as a continuous learner with evidence of striving to be a high performer in any role
  • Strong evidence of listening skills, verbal communication, and professional writing style
  • Technologically savvy with the ability to use multiple internet and software platforms to perform duties
  • General understanding of digital marketing reporting and a passion for analyzing metrics
  • Phenomenal time management skills
Benefits
  • Medical, dental, and vision insurance coverage options
  • Paid Life Insurance & A D & D Insurance
  • Work from home
  • Flexible work schedule
  • Quarterly whole-office team-building events
  • Top-of-the-line technology to get work done
  • Paid Vacations and 19 Paid Holidays
  • Paid Birthday Off
  • ½ day every Friday
  • Commission opportunity for all employees
  • Annual education budget
  • Quarterly paid volunteer days
  • Monthly health and wellness benefit
  • Christmas Bonus

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
digital marketingSEOPPCsocial mediamarketing automationwebsite developmentmass mediadata analysiscampaign performance reportingCRM maintenance
Soft skills
client communicationlistening skillsverbal communicationprofessional writingtime managementcollaborationproblem-solvingclient retentionattention to detailadaptability