Optic Marketing Group

Client Services Account Manager

Optic Marketing Group

full-time

Posted on:

Origin:  • 🇺🇸 United States • Florida

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Salary

💰 $40,000 - $55,000 per year

Job Level

Mid-LevelSenior

About the role

  • Acts as the main point of contact for assigned clients.
  • Responsible for monitoring and assisting with the implementation and execution of client marketing campaigns after an account is sold.
  • Provide regular database maintenance to ensure CRM accuracy and the ability to pull data quickly.
  • Collaborate with internal teams to fulfill client requests and campaigns accurately and in a timely manner.
  • Investigate and resolve client concerns.
  • Communicate professionally, accurately, clearly, and courteously with clients and internal teams.
  • Maintain a high level of client retention year-over-year.
  • Conduct regularly scheduled reporting calls with each client to deliver campaign performance data in an easy-to-understand format.
  • Keep accurate records of all client correspondence in our CRM system (currently ClickUp).
  • Assist the internal team with the communication of strategy for each assigned account (PPC, SEO, Marketing Automation, Social Media, Website Development, Mass Media, etc.).

Requirements

  • 3-5 years of marketing account management experience
  • Familiar with digital marketing (Websites, SEO, PPC, Social Media, etc.) and Mass Media (Radio, TV, Billboards, etc.)
  • Engaged as a continuous learner with evidence of striving to be a high performer in any role
  • Strong evidence of listening skills, verbal communication, and professional writing style
  • Technologically savvy with the ability to use multiple internet and software platforms to perform duties
  • General understanding of digital marketing reporting and a passion for analyzing metrics
  • Phenomenal time management skills
  • High emotional intelligence, empathy, and a high level of urgency in delivering top-notch experiences for our internal team and external clients
  • Communicates openly and effectively with peers, supervisors, and colleagues
  • Works well with teammates to receive and digest information to determine necessary outcomes for an assignment and meet strict deadlines while maintaining accuracy
  • Passion and enthusiasm for customer service
  • Dedicated team player
  • Nice-to-Haves: Experience working with HVAC, plumbing, or other home service companies
  • Experience with working remotely
  • Experience upselling solutions over the phone and in person