Brand Ambassador, Tech & Software Services
U.S. Department of Veterans Affairs
Job Level
Mid-LevelSenior
About the role
- Onboarding of new clients and supporting them in achieving their initial desired value from the Optibus platform
- Training clients on the Optibus suite of products
- Act as a trusted advisor building strong relationships with clients, users and internal decision makers
- Understand and manage clients’ organisational structures to ensure mutual goals are accomplished and risks mitigated
- Work alongside the PMO to ensure the implementation cycle is followed, adhere to project scope and timelines
- Act as Voice of the Customer: collect and analyse feedback, manage internal escalations with technical counterparts
- Gather client preferences and translate requirements into platform configurations with Project Managers, R&D, Product and Solutions Architects
- Report to the local Head of Implementation and collaborate with regional Implementation Engineers, Customer Success Managers and Project Managers
Requirements
- Please submit your CV in English for consideration
- Proven experience and measurable success in client-facing roles within SaaS (ideally vertical), with either B2B and/or B2G experience
- Proven track record of building strong relationships within a client portfolio with technical and non-technical teams
- Experience managing time-based projects and strong prioritisation skills
- Outstanding verbal and written communication skills in English and Spanish (German, Portuguese, or Italian languages are very desirable!)
- Proven experience of adaptability in fast-paced start up/scale up environments
- (Very) nice to have: experience in transit, public transportation, CAD/AVL, and/or ITS
