Technical Support Engineer, Fintech

Optasia

Technical support engineer monitoring Optasia’s B2B2X financial technology platform. Handling alerts, incidents, outages, and system performance across rotating 24/7 support shifts.

Posted 8/11/2026full-timeAthens • 🇬🇷 GreeceJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Technical Support and Network Operations, with a strong focus on monitoring systems, resolving incidents, and ensuring optimal network performance. Proficient in Linux environments and relational database management, with a commitment to operational excellence and effective communication.

Highest-signal resume keywords

Technical Support ExperienceLinux ProficiencyRelational Database ManagementMonitoring Tools UsageNetwork Systems Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportNetwork Operations Center ExperienceLinuxRelational Database Management SystemsMonitoring SkillsAnalytical SkillsProblem-Solving SkillsSystem Health ChecksQuality-Check ProceduresIncident Logging

Soft Skills

Written CommunicationVerbal CommunicationProactivenessAccountabilityAttention to Detail

Tools & Technologies

Case-Management ToolsMonitoring ToolsApplication ServersWeb ServersVMware

Industry Keywords

System MonitoringNetwork PerformanceOperational ExcellenceIncident ManagementService Alerts

Tech Stack

Tools & technologies

LinuxRDBMSVMware

About the role

Key responsibilities & impact

Monitor systems, networks, applications, and service alerts daily and provide first-level support on rotating 24/7 shifts
Respond to alerts by verifying them, determining causes, and resolving or escalating issues as necessary
Record incidents and alerts in an incident log according to defined standards
Document clear problem descriptions, resolutions, and all activities performed during problem resolution
Perform system health checks and quality-check procedures to verify operational excellence
Liaise between support groups during system outages
Work with third-party vendors and service providers to remediate outage issues
Monitor, supervise, and maintain system and network elements
Make decisions and adjustments to ensure optimal network performance and organizational productivity
Use case-management and monitoring tools

Requirements

What you’ll need

Availability to work a rotating shift schedule
2 years of experience in Technical Support or a Network Operations Center
Good skills in network systems
Good knowledge of Linux and relational database management systems (RDBMS)
Good monitoring and analytical skills
Good written and verbal communication skills
Passion for learning new technologies and eagerness to collaborate
Proactiveness, accountability, and results orientation
Diligence and attention to detail
Ability to multitask and prioritize work appropriately
Ability to handle multiple clients, team members, and priorities with confidence
Flexibility, eagerness, ambition, and adaptability to change
Excellent judgment, organizational, and problem-solving skills
Hands-on experience with relational databases, application servers, web servers, VMware, and Linux environments

Benefits

Comp & perks

Competitive remuneration package
Extra day off on your birthday
Performance-based bonus scheme
Comprehensive private healthcare insurance
All the tech gear you need to work smart
Multicultural working environment
Continuous training and access to online training platforms
CSR activities and festive events
Comfortable open space restaurant with varied meal options every day
Wellbeing activities access such as free on-site yoga classes
Available squash court on the premises