Technical Account Manager
OPSWAT
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Serve as the primary technical point of contact for assigned enterprise clients.
- Lead and support the hands-on deployment, configuration, and optimization of cybersecurity solutions on client environments (cloud, hybrid, and on-premises).
- Conduct on-site visits to assess environments, guide implementation, and deliver technical workshops or training sessions.
- Proactively manage customer technical health – monitor performance, troubleshoot issues, and ensure ongoing operational excellence.
- Develop a deep understanding of customer infrastructure, use cases, and security posture to provide strategic guidance and best practices.
- Collaborate with internal engineering and product teams to relay customer feedback and advocate for feature requests or enhancements.
- Participate in incident response and post-mortem activities when escalations occur.
- Create and maintain technical documentation, runbooks, and environment.
Requirements
- 5+ years of experience in a customer-facing technical role (e.g., TAM, Sales Engineer, Solutions Architect, Security Consultant).
- Strong technical background in cybersecurity tools and principles, including areas like endpoint protection, SIEM/SOAR, firewalls, identity & access management, or cloud security.
- Hands-on experience with system integration, scripting (Python, PowerShell, Bash), and working in Linux/Windows environments.
- Comfortable leading deployments and technical troubleshooting on customer sites.
- Knowledge of cloud platforms (AWS, Azure, GCP) and their security ecosystems.
- Excellent communication skills – able to translate complex technical concepts into clear, actionable insights for both technical and non-technical stakeholders.
- Ability to manage multiple client accounts and prioritize competing demands.
- Strong documentation skills and a disciplined approach to knowledge sharing.
Benefits
- OPSWAT is an equal opportunity employer.
- We celebrate diversity and are committed to providing an environment of equal employment opportunities.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
cybersecurityendpoint protectionSIEMSOARfirewallsidentity managementaccess managementcloud securityscriptingsystem integration
Soft Skills
communicationcustomer managementtechnical troubleshootingdocumentationknowledge sharingstrategic guidancecollaborationproblem-solvingleadershiptraining