Engineer

• Lead end-to-end deployment of OPSWAT security solutions across enterprise IT and OT environments.
• Engage in requirements gathering, architecture design, installation, configuration, and validation of solutions.
• Work closely with customer stakeholders, including CISOs, SOC Managers, and IT/OT teams.
• Provide expert advice on cybersecurity best practices, zero-trust frameworks, malware prevention, and secure file transfer workflows.
• Deliver technical workshops, product training, and knowledge transfer sessions.
• Ensure successful go-live and handoff to customer operational teams or OPSWAT Managed Services.
• Run 24x7/8x5 SOC operations depending on service scope.
• Monitor, analyze, and respond to security alerts using OPSWAT solutions and common SOC tools (SIEM, SOAR, EDR, NDR, IDS/IPS).
• Lead threat investigations, incident triage, and escalation to customer teams.
• Build and implement detection rules, playbooks, and incident workflows.
• Prepare weekly/monthly SOC reports, service reviews, and recommendations for continuous improvement.
• Ensure SLA adherence and high-quality service delivery.
• Own project planning, execution, and delivery for Professional Services engagements.
• Create and manage project plans, timelines, risks, documentation, and stakeholder communication.
• Coordinate across internal teams including Product, Engineering, Support, and CS.
• Manage multiple customer projects simultaneously while meeting delivery deadlines.
• Serve as a primary technical point of contact for assigned customers.
• Communicate complex technical concepts clearly and confidently to both technical and executive audiences.
• Build strong customer relationships that drive trust, adoption, and long-term value.
• Participate in quarterly business reviews (QBRs) and service improvement discussions.

Senior Professional Services Engineer

Cyber Splunk Engineer

Senior Forward Deployed Engineer

Process Engineer – Service Delivery

Engineer IV

Lead Field Services Engineer – Manipulator Crane Operator