OpsArmy

Medical and Legal Records Retrieval Specialist

OpsArmy

full-time

Posted on:

Location Type: Remote

Location: Philippines

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About the role

  • Identify all relevant medical providers associated with a clients treatment, beyond the primary facility listed by the law firm.
  • Review and correct incoming Release of Information (ROI) forms, which are often incomplete or inaccurate.
  • Assign requests to appropriate records team members based on workload capacity and utilization.
  • Identify provider-specific requirements (e.g., custom forms) and escalate to the appropriate Customer Success Manager (CSM) when needed.

Requirements

  • Prior experience requesting medical records from healthcare providers on behalf of healthcare organizations, legal teams, or medical record retrieval companies.
  • Exceptional attention to detail — errors can cause significant delays in records processing.
  • Strong technical proficiency, including Adobe Acrobat and PDF editing/combining tools.
  • Excellent written and verbal communication skills.
  • Proactive problem-solving mindset with the ability to manage multiple requests simultaneously.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
medical records retrievalRelease of Information (ROI) processingPDF editingAdobe Acrobat
Soft Skills
attention to detailwritten communicationverbal communicationproblem-solvingtime management