OppFi

Senior Manager, Collections and Recoveries Strategy

OppFi

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $102,400 - $153,600 per year

Job Level

Senior

About the role

  • Define and evolve the collections and recoveries strategy roadmap across delinquency and charged-off portfolios
  • Identify and prioritize high-impact performance levers (segmentation, channel strategy, vendor allocation, policy design)
  • Translate analytics and portfolio insights into actionable strategies with measurable outcomes
  • Own and optimize net recovery performance, balancing return, cost, and customer experience
  • Evaluate performance through segmentation, lifecycle analysis, and economic tradeoffs
  • Identify and drive opportunities to improve basis point performance and portfolio yield
  • Design and manage external agency strategy, including allocation, performance tiers, and commercial tradeoffs
  • Optimize channel mix (internal, external, digital) to maximize returns
  • Partner with vendors to drive performance while maintaining compliance and customer standards
  • Lead complex initiatives across Operations, Risk, Legal, Product, Technology, and Analytics
  • Own execution of high-priority initiatives (e.g., AI collections strategy, segmentation redesign, systems enhancements)
  • Drive alignment, remove blockers, and ensure delivery of quantifiable business outcomes
  • Ensure all strategies align with regulatory requirements (FCRA, UDAAP, etc.)
  • Balance performance optimization with customer and regulatory risk considerations
  • Partner with Compliance and Legal to implement responsible, scalable solutions

Requirements

  • 5+ years in collections or recoveries strategy within financial services or fintech
  • Proven experience owning strategy (not just supporting analytics or managing operations)
  • Experience driving portfolio-level decisions impacting financial outcomes
  • Experience managing and developing at least one direct report, with a focus on coaching, prioritization, and strategic execution
  • Ability to break down ambiguous problems into clear drivers, tradeoffs, and strategic actions
  • Strong understanding of collections/recoveries economics (net vs gross recovery, cost-to-collect, vendor fees)
  • Experience prioritizing initiatives based on impact, risk, and feasibility
  • Demonstrated ability to drive outcomes through influence
  • Experience leading cross-functional initiatives in matrixed environments
  • Strong stakeholder management across business, risk, and technical teams
  • Comfortable interpreting data and partnering with analytics to inform decisions
  • Ability to translate insights into practical, executable strategies
  • Focus on decision-making and outcomes, not model development
Benefits
  • flexible, remote environment
  • 401(k) matching program
  • generous paid time off
  • medical, dental, and vision coverage
  • tuition reimbursement
  • DoorDash DashPass
  • Figo pet insurance
  • Rocket Lawyer
  • access to LinkedIn Learning
  • Fringe, a lifestyle benefits platform
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
collections strategyrecoveries strategyportfolio analysissegmentationchannel strategyvendor allocationpolicy designperformance optimizationlifecycle analysisregulatory compliance
Soft Skills
leadershipstrategic executionstakeholder managementinfluencecoachingproblem-solvingdecision-makingcommunicationcollaborationprioritization