Senior Manager, Collections and Recoveries Strategy

OppFi

Senior Manager leading collections and recoveries strategy at OppFi. Responsible for optimizing financial performance and customer experience in financial services.

Posted 4/20/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $102,400 - $153,600 per yearWebsite

About the role

Key responsibilities & impact

Define and evolve the collections and recoveries strategy roadmap across delinquency and charged-off portfolios
Identify and prioritize high-impact performance levers (segmentation, channel strategy, vendor allocation, policy design)
Translate analytics and portfolio insights into actionable strategies with measurable outcomes
Own and optimize net recovery performance, balancing return, cost, and customer experience
Evaluate performance through segmentation, lifecycle analysis, and economic tradeoffs
Identify and drive opportunities to improve basis point performance and portfolio yield
Design and manage external agency strategy, including allocation, performance tiers, and commercial tradeoffs
Optimize channel mix (internal, external, digital) to maximize returns
Partner with vendors to drive performance while maintaining compliance and customer standards
Lead complex initiatives across Operations, Risk, Legal, Product, Technology, and Analytics
Own execution of high-priority initiatives (e.g., AI collections strategy, segmentation redesign, systems enhancements)
Drive alignment, remove blockers, and ensure delivery of quantifiable business outcomes
Ensure all strategies align with regulatory requirements (FCRA, UDAAP, etc.)
Balance performance optimization with customer and regulatory risk considerations
Partner with Compliance and Legal to implement responsible, scalable solutions

Requirements

What you’ll need

5+ years in collections or recoveries strategy within financial services or fintech
Proven experience owning strategy (not just supporting analytics or managing operations)
Experience driving portfolio-level decisions impacting financial outcomes
Experience managing and developing at least one direct report, with a focus on coaching, prioritization, and strategic execution
Ability to break down ambiguous problems into clear drivers, tradeoffs, and strategic actions
Strong understanding of collections/recoveries economics (net vs gross recovery, cost-to-collect, vendor fees)
Experience prioritizing initiatives based on impact, risk, and feasibility
Demonstrated ability to drive outcomes through influence
Experience leading cross-functional initiatives in matrixed environments
Strong stakeholder management across business, risk, and technical teams
Comfortable interpreting data and partnering with analytics to inform decisions
Ability to translate insights into practical, executable strategies
Focus on decision-making and outcomes, not model development

Benefits

Comp & perks

flexible, remote environment
401(k) matching program
generous paid time off
medical, dental, and vision coverage
tuition reimbursement
DoorDash DashPass
Figo pet insurance
Rocket Lawyer
access to LinkedIn Learning
Fringe, a lifestyle benefits platform

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

collections strategyrecoveries strategyportfolio analysissegmentationchannel strategyvendor allocationpolicy designperformance optimizationlifecycle analysisregulatory compliance

Soft Skills

leadershipstrategic executionstakeholder managementinfluencecoachingproblem-solvingdecision-makingcommunicationcollaborationprioritization