Responsible for oversight & tracking of identified issues and validating all tasks have been completed to fully close an issue.
Research escalated issues to pinpoint possible causes, customer population affected, and the impact they may have experienced.
Responsible for risk rating issues to assess the material significance and relevance of identified compliance risks.
Collaborate with different department leaders to identify solutions that reduce identified compliance risk, while minimizing business impact and implement customer remediation efforts.
Advise Business on appropriate solutions to identified risks, where applicable.
Review and assess business-proposed changes to products and processes for relevant compliance risks.
Independently lead other projects that will prevent, detect, and mitigate regulatory risk as assigned.
Identify risk trends and conduct trend analysis for Corrective Action reporting provided to CEO, Executive team, Bank Partners, etc.
Monitor internal company communication channels for potential issues, if needed.
Optimize the Corrective Action Program by identifying areas in the process flow that can be improved upon and lead efforts to implement resulting changes.

Requirements

Bachelor’s degree required - preferably in Finance, Business, IT, Economics, etc.
3+ years of experience in consumer lending, preferably at a Fintech.
Proficient knowledge of consumer financial regulations, including Regulation Z, Regulation B, Fair Credit Reporting Act, Fair Debt Collections Practices Act, Telephone Consumer Protection Act, SCRA, Regulation E, ESIGN, and Privacy.
Proficient with data queries such as SQL & JIRA.
Ability to assess the material significance and relevance of identified risks and identify trends across the organization.
Intermediate or better analysis skills including Excel or Google Sheets.
Project Management Software skills, experience with Monday a plus.
Experience working with external parties such as Bank Partners, Auditors, etc.
Experience identifying process/program efficiencies and willingness to lead change efforts.
Excellent communication skills, verbal and written.
Experience assessing marketing materials for compliance risks.
Ability to work independently with minimal oversight in a fast-paced environment and meet deadlines with attention to detail.
Proven ability to collaborate and build strong relationships with all internal stakeholders.
Passion for doing what is best for the customer.

Benefits

Flexible, remote environment
401(k) matching program
Generous paid time off
Medical, dental, and vision coverage
Tuition reimbursement
DoorDash DashPass
Figo pet insurance
Rocket Lawyer
Access to LinkedIn Learning
Lifestyle benefits platform (Fringe)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data analysisrisk assessmenttrend analysiscompliance risk managementconsumer financial regulationsSQLExcelGoogle Sheetsproject managementprocess improvement

Soft Skills

communicationcollaborationindependenceattention to detailleadershipproblem-solvingrelationship buildingadaptabilitycritical thinkingcustomer focus