Quality Assurance Analyst
OppFi
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $46,792 - $77,208 per year
About the role
- Objectively evaluate customer-facing interactions
- Review and recommend quality assurance improvements
- Identify common gaps/trends across the service center
- Track the quality performance
- Proactive communication with quality management
- Support the quality vision and expectations
Requirements
- Commitment to excellent customer service
- Excellent verbal and written communication skills
- Excellent attention to detail
- Strong analytical, prioritization, organizational, and time management skills
- Strong multi-tasking skills
Benefits
- flexible, remote environment
- 401(k) matching program
- generous paid time off
- medical, dental, and vision coverage
- tuition reimbursement
- DoorDash DashPass
- Figo pet insurance
- Rocket Lawyer
- access to LinkedIn Learning
- Fringe, a lifestyle benefits platform
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
excellent customer serviceverbal communicationwritten communicationattention to detailanalytical skillsprioritization skillsorganizational skillstime management skillsmulti-tasking skills