Systems Engineer

• Collaborate with ProdOps teams and engineering stakeholders to understand their deliverables and help manage staff to enable your stakeholders achieve priority objectives and remove their blockers.
• User industry best practices for CD, site reliability, and cloud infrastructure deployment and management.
• Lead and collaborate on projects within the SRE/DevOps space.
• Be a thought leader as it relates to SRE/DevOps across the R&D organization.
• Automate the maintenance of highly scalable, fault-tolerant solutions in AWS.
• Assist with compliance, evidence gathering, technical remediation for Operative's compliance and audit processes.
• Meet KPIs and deliver on objectives that track and advance Operative's production operations maturity.
• Act as an escalation point to assist engineers with debugging infrastructure and automation issues.
• Ensure that sufficient monitoring and alerting is in place to help the broader engineering and support teams be more proactive at production support.
• Help maintain and update live SaaS systems with 99.99% client uptime SLA's.
• Work with the broader engineering and production teams to maintain 24x7x365 on-call support.
• Work with awesome people on a daily basis.

Principal System Engineer

Senior Business Systems Analyst – Zendesk