Operative

Network Operations

• Monitor cloud environments (AWS, GCP etc.) for resource performance, availability, and security
• Detect and report network and system anomalies in cloud environments such as downtime, latency issues, or performance degradation
• Escalate critical issues related to cloud services, resources, and applications to senior technical teams for prompt resolution
• Assist in monitoring and managing cloud resources (servers, virtual machines, storage, databases, etc.), ensuring proper allocation and optimization
• Review and analyse logs from cloud services and platforms (e.g., CloudWatch, ELK) to identify patterns or issues that need resolution
• Perform regular health checks on cloud infrastructure, services, and applications to ensure uptime and prevent issues
• Setup monitoring and perform automation tasks, such as auto-scaling, load balancing, and resource provisioning in the cloud
• Maintain and update records of cloud infrastructure status, incidents, troubleshooting steps, and resolutions
• Provide status updates to internal stakeholders or customers regarding cloud-related incidents or maintenance schedules
• Work with senior cloud engineers and IT teams to resolve cloud infrastructure issues and optimize performance

NOC Engineer

Site Reliability Engineer

• Embed Security into CI/CD Pipelines (“Shift Left”) by integrating security checks (SAST, DAST, SCA, Container Image Scanning) within CI/CD workflows across AWS and GCP environments
• Build reusable automation templates (e.g., Terraform modules, GitHub Actions, Jenkins pipelines) that ensure security and compliance by design
• Enable engineering teams to detect and fix issues early in the software lifecycle — reducing mean time to remediation (MTTR)
• Implement and manage policy-as-code using tools like Cloud Custodian (Cost), AWS Config, and GCP Organization Policies
• Enforce organizational standards for tagging, encryption, IAM, and resource lifecycle across AWS and GCP
• Continuously monitor and auto-remediate deviations to maintain posture compliance with internal controls and external frameworks like ISO and CI
• Build automation around CSPM tools and open-source scanners (e.g., Trivy, Syft/Grype, ZAP) for continuous visibility into vulnerabilities and misconfigurations
• Correlate findings with risk and compliance dashboards (e.g., DefectDojo, GitHub Security Dashboard, PowerBI) to drive actionable insights
• Collaborate with FinOps team to embed cost governance within DevSecOps automation
• Act as the technical bridge between developers, SREs, and security teams and develop playbooks for vulnerability triage, misconfiguration remediation, and incident readiness across AWS and GCP
• Conduct periodic workshops and code reviews to uplift security awareness and automation maturity within engineering teams

DevSecOps

Systems Engineer

• Collaborate with ProdOps teams and engineering stakeholders to understand their deliverables and help manage staff to enable your stakeholders achieve priority objectives and remove their blockers.
• User industry best practices for CD, site reliability, and cloud infrastructure deployment and management.
• Lead and collaborate on projects within the SRE/DevOps space.
• Be a thought leader as it relates to SRE/DevOps across the R&D organization.
• Automate the maintenance of highly scalable, fault-tolerant solutions in AWS.
• Assist with compliance, evidence gathering, technical remediation for Operative's compliance and audit processes.
• Meet KPIs and deliver on objectives that track and advance Operative's production operations maturity.
• Act as an escalation point to assist engineers with debugging infrastructure and automation issues.
• Ensure that sufficient monitoring and alerting is in place to help the broader engineering and support teams be more proactive at production support.
• Help maintain and update live SaaS systems with 99.99% client uptime SLA's.
• Work with the broader engineering and production teams to maintain 24x7x365 on-call support.
• Work with awesome people on a daily basis.

Principal System Engineer

Solutions Engineer

• Strengthen the Posture of Existing Cloud Products
• Conduct architecture and design reviews for AWS and GCP workloads
• Identify and remediate posture gaps across security, reliability, scalability, and cost optimization
• Align implementations with AWS/GCP Well-Architected Frameworks, NIST, CIS, and other standards
• Partner with Cloud Security, FinOps, and SRE teams to drive end-to-end governance and continuous improvement
• Collaborate with engineering and product teams to design secure, scalable, and cost-efficient architectures for new workloads
• Develop reference architectures, reusable patterns, and IaC blueprints to accelerate development cycles
• Conduct design reviews and approve architectures before launch, ensuring alignment with compliance and regulatory mandates
• Define and enforce architecture standards across all cloud platforms and business units
• Champion adoption of Infrastructure as Code (Terraform, CloudFormation), CI/CD integration, container security, and observability frameworks
• Act as a bridge between Cloud Operations, Security, and Product Engineering, ensuring architecture decisions support both business and technical goals
• Guide and mentor a team of cloud engineers working across AWS and GCP
• Provide hands-on architectural direction, ensuring adherence to best practices in infrastructure design, automation, and security
• Identify skill gaps within the cloud engineering team and create structured development plans
• Set measurable objectives and KPIs aligned with organizational goals
• Ensure smooth execution of day-to-day cloud operations, incident response, and infrastructure improvements
• Build a culture of continuous learning, ownership, and innovation
• Drive standardization across the team through documentation, peer reviews, and architecture approval processes

Cloud Solution Architect

• Solutions leader on projects, recommending solutions and configurations to meet customers' holistic business needs
• Own solution design from discovery through validation, ensuring alignment with business objectives
• Document workflows supported by base product, required process changes, and necessary gaps (core vs. custom)
• Assess customer configurations/processes, evaluate impacts of design options, and recommend optimal solutions
• Design key workflows for multi-product and multi-system integrations from MVP through full operationalization
• Supports Sales Engineering with customer discovery sessions to gain understanding of business requirements and gather scope elements specific to the implementation
• Work closely with Sales Engineering for pre-sales scoping and solutioning
• Describe our approach, process and timing for any custom software development and solution integrations
• Formulate implementation estimates based on required resources and projected timelines
• Present the value of our services, communicating the implementation journey, and clarifying scope/value of the overall solution
• Assist with client objection handling, credential our team, and assure clients our expertise will guide them to success
• Guide customers toward best practices, constructively challenging assumptions when necessary and help customers understand how solutions will affect their workflows
• Identify issues, provide options, and recommend solutions with clear justification
• Deliver workshops of Operative products that showcase business value
• Collaborate with customers on training, solution validation and testing processes
• Work with Solutions team to manage customer feedback and issues, aligning with Product and Engineering to resolve
• Provide go-live and post-go-live consultative support on system functionality and workflow changes
• Work closely with PMO, understand/review project timeline and adhere to project due dates
• Work alongside PMO to establish and maintain executive relationships, serving as trusted advisor throughout project lifecycle
• Facilitate decision-making on requirements, priorities, obstacles, and change management
• Collaborate with PMO to proactively identify and escalate project risks before they impact outcomes
• Navigate difficult conversations with confidence, addressing scope changes, resource constraints, and competing priorities
• Provide supervision and guidance to Solutions Consultants and Customer Support teams
• Contribute to knowledge sharing across Solutions Architects and whole Solutions team
• Lead/assist on internal process improvement projects

Solutions Architect

Engineer

• Responsible for the design, migration, governance, and lifecycle management of core enterprise platforms
• Lead the migration of Active Directory to AWS Managed AD and Citrix to Citrix Cloud (DaaS)
• Design and manage multi-domain and forest Active Directory architecture
• Administer DNS, and GPOs across environments
• Manage ADCS for certificates, CRL, FAS integration, and auto-enrollment
• Define and enforce RBAC and privileged access controls
• Conduct forest functional upgrades, domain migrations, and AD health remediations
• Maintain CIS-aligned security baselines and audit readiness
• Manage, troubleshoot existing Citrix environments
• Mentor junior engineers and ensure knowledge transfer to internal teams

Citrix AD Engineer

Support Engineer

• Receive, analyze, troubleshoot, reproduce, and resolve customer issues after implementation
• Provide clear, empathetic, and professional communication to customers in all interactions
• Respond promptly to customer incidents within SLA requirements
• Coordinate with internal teams to address customer needs while maintaining ownership of the customer relationship
• Demonstrate initiative, agility, and follow-through in resolving customer concerns

Junior Customer Support Analyst – OnAir

QA Engineer

• Plan and Design tests using a deep understanding of the business logic of complex systems
• Execute tests in multiple environments to ensure the system’s quality from development to production
• Using well known testing tools, frameworks, and query languages
• Act in a multinational Agile-Scrum working environment
• Track, report and follow defects to closure
• Collaborate with development and release teams to ensure product quality