Solutions Engineer

• Solutions leader on projects, recommending solutions and configurations to meet customers' holistic business needs
• Own solution design from discovery through validation, ensuring alignment with business objectives
• Document workflows supported by base product, required process changes, and necessary gaps (core vs. custom)
• Assess customer configurations/processes, evaluate impacts of design options, and recommend optimal solutions
• Design key workflows for multi-product and multi-system integrations from MVP through full operationalization
• Supports Sales Engineering with customer discovery sessions to gain understanding of business requirements and gather scope elements specific to the implementation
• Work closely with Sales Engineering for pre-sales scoping and solutioning
• Describe our approach, process and timing for any custom software development and solution integrations
• Formulate implementation estimates based on required resources and projected timelines
• Present the value of our services, communicating the implementation journey, and clarifying scope/value of the overall solution
• Assist with client objection handling, credential our team, and assure clients our expertise will guide them to success
• Guide customers toward best practices, constructively challenging assumptions when necessary and help customers understand how solutions will affect their workflows
• Identify issues, provide options, and recommend solutions with clear justification
• Deliver workshops of Operative products that showcase business value
• Collaborate with customers on training, solution validation and testing processes
• Work with Solutions team to manage customer feedback and issues, aligning with Product and Engineering to resolve
• Provide go-live and post-go-live consultative support on system functionality and workflow changes
• Work closely with PMO, understand/review project timeline and adhere to project due dates
• Work alongside PMO to establish and maintain executive relationships, serving as trusted advisor throughout project lifecycle
• Facilitate decision-making on requirements, priorities, obstacles, and change management
• Collaborate with PMO to proactively identify and escalate project risks before they impact outcomes
• Navigate difficult conversations with confidence, addressing scope changes, resource constraints, and competing priorities
• Provide supervision and guidance to Solutions Consultants and Customer Support teams
• Contribute to knowledge sharing across Solutions Architects and whole Solutions team
• Lead/assist on internal process improvement projects

Solutions Architect

Senior Solutions Engineer

Platform Integration Engineer

O&PS Solutions Engineer

Equipment Solutions Consultant – HAC

Lead Delivery Solution Architect