Support Analyst, Junior
Sifra
Junior Customer Support Analyst – OnAir
Operative
full-time
Posted on:
Location Type: Hybrid
Location: São Paulo • 🇧🇷 Brazil
Visit company websiteJob Level
Junior
About the role
- Receive, analyze, troubleshoot, reproduce, and resolve customer issues after implementation
- Provide clear, empathetic, and professional communication to customers in all interactions
- Respond promptly to customer incidents within SLA requirements
- Coordinate with internal teams to address customer needs while maintaining ownership of the customer relationship
- Demonstrate initiative, agility, and follow-through in resolving customer concerns
Requirements
- 3+ years of customer-facing experience in technical support, SaaS, or a service environment
- Excellent written and verbal communication skills in English
- Strong interpersonal skills
- Proven ability to set expectations clearly and provide consistent updates
- Exceptional customer service orientation
- Detail-oriented with the ability to manage multiple priorities
- Strong proficiency in Microsoft Excel
Benefits
- Hybrid work schedule
- Monitoring of customer production environments
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical supportSaaSMicrosoft Excel
Soft skills
communicationinterpersonal skillscustomer service orientationdetail-orientedinitiativeagilityfollow-through
