Operativa Gestao de Pessoas

Operations

• Conduct alignment meetings, support clients with system configuration, and guide solution deployment.
• Act as a strategic support contact for clients, ensuring clarity, guidance, engagement, and continued use of the solutions.
• Cross-reference data from multiple systems, such as CRM, chat, and internal platforms, to validate information, identify process gaps, and support decision-making.
• Build objective, visual, data-driven reports, clearly separating metrics, facts, and interpretations.
• Create, review, and maintain guides, tutorials, FAQs, explanatory videos, and other educational materials for clients.
• Log activities, update statuses, organize deliverables, and maintain traceability of requests in tools like Jira, Trello, Asana, or similar.
• Respond to questions, guide users, handle sensitive situations, and translate technical topics into simple, accessible language.
• Keep files, records, materials, and documentation organized in tools such as Google Drive, Jira, and internal systems.

Customer Success and Operations Analyst – CS Ops & Onboarding