Operand

Analyst

• Actively follow up with leads who create trial accounts.
• Reach out directly to understand context, pain points, and whether Hype meets their needs.
• Accelerate the onboarding, activation, and early-results journey through user education.
• Maintain close relationships with the active user base to ensure satisfaction and retention.
• Monitor customer health and take proactive measures to mitigate potential risks.
• Be available to assist customers in any situation with clarity, empathy, and speed.
• Create a simple, human, and solution-oriented support experience.
• Strengthen the partner network, including influencers and related companies.
• Identify business opportunities and channels.
• Create content in multiple formats, simply and directly, to support the user journey.
• Provide training on Hype for other business units within the Operand ecosystem.
• Produce support materials, guidelines, and best-practice documentation.
• Communicate product updates and new features.
• Continuously talk with users to map improvements, suggestions, and needs.
• Collect success stories and case studies.
• Deliver structured insights to the Product team.

Mid-level Customer Success Analyst – Hype

Public Relations

• Work 100% on active lead prospecting, responsible for initial outreach and qualification.
• Map companies, identify relevant contacts, and build strategic prospecting lists.
• Conduct consultative outreach via phone, email, social media, and other strategic channels to connect with decision-makers.
• Quickly understand the lead's context, identify pain points, and assess fit with our solution.
• Lead discovery conversations to generate interest and create real business opportunities.
• Schedule qualified meetings for the Closers.
• Maintain an organized, up-to-date pipeline, ensuring cadence, volume, and consistency in outbound activities.
• Test messaging, sequences, and approaches, constantly seeking to improve channel performance.
• Track metrics for contacts, follow-ups, and conversions.

Pre-Sales Analyst, Outbound

Marketing

• Develop and execute strategic content plans for our social media channels (Instagram, YouTube, LinkedIn, etc.), aligned with business objectives and marketing campaigns.
• Create and adapt creative, engaging content across various formats (posts, short-form videos, stories, carousels), including production, scripting, and video capture.
• Plan, schedule, and publish content, ensuring consistency and posting cadence, and manage the editorial calendar.
• Monitor and analyze social media performance metrics (engagement, reach, audience growth, traffic, conversions), producing reports with insights to optimize strategies.
• Engage with our online community by responding to comments and direct messages strategically to strengthen relationships and brand image.
• Stay up to date with key trends, new formats, and platform features, proposing and testing new ideas to keep our channels relevant and innovative.
• Collaborate with Design, Content, and Performance teams to ensure campaign cohesion and alignment with the brand's visual identity.

Mid-level Customer Success Analyst – Hype

Pre-Sales Analyst, Outbound

Mid-level Digital Marketing Analyst – Social Media