Customer Support Representative

Oper Credits

Customer Support Representative helping Oper’s fintech customers use cloud-based digital mortgage software. Investigating issues and automating support workflows with Zendesk and modern AI tooling.

Posted 8/15/2026full-timeAntwerp • 🇧🇪 BelgiumJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer support within SaaS environments, utilizing Zendesk for effective issue resolution and automation. Possesses strong analytical and technical problem-solving skills to enhance customer experience and streamline support processes.

Highest-signal resume keywords

Zendesk ProficiencyTechnical Problem-SolvingCustomer Relationship ManagementAutomation and Workflow ImprovementAnalytical Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical Configuration ManagementDebuggingAutomationProblem StructuringSolution Crafting

Soft Skills

Excellent CommunicationAttention to DetailProactive MindsetRelationship BuildingAction-Oriented

Tools & Technologies

ZendeskAI Tools

Industry Keywords

SaaSFintechB2B SoftwareCustomer SupportSupport Insights

About the role

Key responsibilities & impact

Provide world-class support via Zendesk and explain how customers can get the most out of the platform
Understand each customer’s operating context and support their questions and problems
Investigate customer-reported bugs and defects using technical problem-solving skills
Align with Product and Engineering to resolve issues quickly while keeping customers informed
Automate manual and repetitive support work through automations, macros, and workflow improvements
Monitor, document, and report on support activities
Use support insights to prioritize future automation
Continuously learn about Oper’s products, features, and updates
Use AI tools to draft and triage replies, summarize tickets, build macros, and accelerate troubleshooting
Identify where AI compounds work and design workflows accordingly
Help advance Oper’s AI-native support function
Collaborate closely with Customer Success, Product, and Engineering teams
Report to the Head of Customer Success (Co-Founder)

Requirements

What you’ll need

2–4 years of experience in a customer-facing support role, ideally in SaaS, fintech, or B2B software
Solid understanding of how software works
Comfortable debugging customer-reported problems
Ability to perform technical configuration-management tasks
Strong analytical skills for problem structuring and solution crafting
Strong attention to detail
Excellent communication and relationship-building skills
Fluency in English
Ability to work independently and proactively bring solutions
Action-oriented mindset and ability to get things done
Comfortable with Zendesk or similar tooling
Ambition to learn, experiment, and grow while staying humble and open-minded
Belgium-based availability
Ability to work CET hours

Benefits

Comp & perks

Competitive annual salary, depending on experience
Employee stock options
25 vacation days per year + 1 paid mental health day
Dynamic international team with 12 nationalities
Supportive, inclusive, and collaborative culture
Learning & Development budget with dedicated time for growth
Structured onboarding with a dedicated mentor
Travel budget to collaborate with teams in Antwerp
Annual company-wide Team G2G in an inspiring location
Extra-legal benefits depending on your location
Full support with local administration
Health insurance and pension scheme
Flexible working hours
All equipment needed to do your best work