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Junior Customer Success Manager
Oper CreditsJunior Customer Success Manager at Oper enhancing customer support and experience in the fast-paced fintech sector, focusing on automation and customer interactions in a hybrid role.
About the role
Key responsibilities & impact- You will take ownership of our day-to-day support activities and help professionalize and scale them.
- Manage incoming support tickets, questions, and requests from customers
- Ensure timely, accurate, and high-quality responses to customer issues
- Act as a trusted first point of contact for operational and product-related questions
- Identify recurring issues, patterns, and root causes in support tickets
- Proactively propose and implement improvements to: Automate support workflows, Standardize responses and processes, Reduce repetitive or low-value support activities
- Collaborate closely with Product, Engineering, and Customer Success to: Improve product features, Reduce future ticket volume, Improve overall customer experience
- Maintain high service levels and contribute to strong customer satisfaction and retention
- Work closely with Solution Experts on active customer accounts
- Join and support: Client workshops, Product demos, Feature configurations, Release note communications
- Help ensure customers fully understand and adopt Oper’s platform
- Support customers throughout different phases of their lifecycle
- Grow step by step into more ownership and responsibility across customer engagements
Requirements
What you’ll need- 1–3 years of experience in Customer Success, Customer Support, Consulting, or SaaS / Tech roles with strong customer interaction
- Strong organizational and planning skills — you thrive in structured environments
- High standards and attention to detail; you strive for quality and continuous improvement
- You are AI-native: you know the best tools, understand how to leverage them
- Naturally customer-facing: clear, friendly, and professional communicator
- Enjoy working closely with others and collaborating across teams
- Curious mindset with a passion for process improvement and automation
- Comfortable working in a fast-growing, evolving SaaS environment
- Fluent in English (required)
- Fluent in one of the following (required): German (preferred), Dutch, French
Benefits
Comp & perks- Competitive annual salary, depending on experience
- Employee stock options
- 25 vacation days per year + 1 paid mental health day
- Dynamic international team with 12 nationalities
- Supportive, inclusive, and collaborative culture
- Learning & Development budget with dedicated time for growth
- Structured onboarding with a dedicated mentor
- Travel budget to collaborate with teams in Antwerp and Zürich
- Annual company-wide Team G2G in an inspiring location
- Extra-legal benefits depending on your location
- Full support with local administration
- Health insurance and pension scheme
- Flexible working hours
- All equipment needed to do your best work
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Customer SuccessCustomer SupportConsultingSaaSProcess ImprovementAutomationOrganizational SkillsPlanning SkillsAttention to DetailCustomer Interaction
Soft Skills
CommunicationCollaborationCuriosityProfessionalismCustomer-FacingProblem-SolvingAdaptabilityTeamworkOwnershipResponsibility