Oper Credits

Junior Customer Success Manager

Oper Credits

full-time

Posted on:

Location Type: Hybrid

Location: Antwerp • Belgium

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Job Level

Junior

About the role

  • You will take ownership of our day-to-day support activities and help professionalize and scale them.
  • Manage incoming support tickets, questions, and requests from customers
  • Ensure timely, accurate, and high-quality responses to customer issues
  • Act as a trusted first point of contact for operational and product-related questions
  • Identify recurring issues, patterns, and root causes in support tickets
  • Proactively propose and implement improvements to: Automate support workflows, Standardize responses and processes, Reduce repetitive or low-value support activities
  • Collaborate closely with Product, Engineering, and Customer Success to: Improve product features, Reduce future ticket volume, Improve overall customer experience
  • Maintain high service levels and contribute to strong customer satisfaction and retention
  • Work closely with Solution Experts on active customer accounts
  • Join and support: Client workshops, Product demos, Feature configurations, Release note communications
  • Help ensure customers fully understand and adopt Oper’s platform
  • Support customers throughout different phases of their lifecycle
  • Grow step by step into more ownership and responsibility across customer engagements

Requirements

  • 1–3 years of experience in Customer Success, Customer Support, Consulting, or SaaS / Tech roles with strong customer interaction
  • Strong organizational and planning skills — you thrive in structured environments
  • High standards and attention to detail; you strive for quality and continuous improvement
  • You are AI-native: you know the best tools, understand how to leverage them
  • Naturally customer-facing: clear, friendly, and professional communicator
  • Enjoy working closely with others and collaborating across teams
  • Curious mindset with a passion for process improvement and automation
  • Comfortable working in a fast-growing, evolving SaaS environment
  • Fluent in English (required)
  • Fluent in one of the following (required): German (preferred), Dutch, French
Benefits
  • Competitive annual salary, depending on experience
  • Employee stock options
  • 25 vacation days per year + 1 paid mental health day
  • Dynamic international team with 12 nationalities
  • Supportive, inclusive, and collaborative culture
  • Learning & Development budget with dedicated time for growth
  • Structured onboarding with a dedicated mentor
  • Travel budget to collaborate with teams in Antwerp and Zürich
  • Annual company-wide Team G2G in an inspiring location
  • Extra-legal benefits depending on your location
  • Full support with local administration
  • Health insurance and pension scheme
  • Flexible working hours
  • All equipment needed to do your best work
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Customer SuccessCustomer SupportConsultingSaaSProcess ImprovementAutomationOrganizational SkillsPlanning SkillsAttention to DetailCustomer Interaction
Soft Skills
CommunicationCollaborationCuriosityProfessionalismCustomer-FacingProblem-SolvingAdaptabilityTeamworkOwnershipResponsibility