IT Operations Specialist – III

OpenX

IT Operations Specialist III managing enterprise endpoint fleets and user lifecycle tooling at OpenX. Proactively improving support environment while providing a detailed step-by-step solution for future reference.

Posted 5/20/2026full-timeNew York City • New York • 🇺🇸 United StatesMid-LevelSenior💰 $92,650 - $103,550 per yearWebsite

Tech Stack

Tools & technologies

Jamf

About the role

Key responsibilities & impact

Provide Level 1–3 support across all IT platforms with a strong focus on Mac, Windows, SaaS (Google Workspace, MS365), and MDM (Jamf/InTune)
Visit the office and perform infrastructure quality checks on-site at least once a week OR on-demand (Currently most people visit the office on Tuesdays/Wednesdays)
Own and coordinate endpoint and peripheral procurement, imaging, deployment, inventory documentation and lifecycle management globally
Proactively monitor systems, logs, and user behaviors to identify and prevent issues before they are reported
Document and maintain clear Open/In Progress/Completed task status in our team tools.
Act as escalation point for IT to our stakeholders on best practices, ownership, and structured troubleshooting
Participate in IT projects including migrations, automation tooling, system integrations, and vendor transitions
Support weekly IT onboarding sessions, with a focus on automation and user-readiness.
Process offboarding sessions along with the hardware retrieval process, preparing to repurpose devices etc.
Deliver VIP support and ensure a calm, helpful demeanor under pressure
Quickly reprioritize tasks and shift focus ad-hoc in response to urgent business needs
Maintain tidy, functional, and documented workspaces, whether physical or digital
Provide cross-functional support in collaboration with Security, Engineering, People Ops, and OfficeOps
Apply structured thinking to analyze and connect related incidents
Contribute to and maintain internal documentation (SOPs, runbooks, FAQs)
Operate within and improve existing ITIL-aligned practices: incident, change, and problem management
Experience with Google Meet hardware (setup, troubleshooting, and support)
Practical experience using Gemini and/or Claude in day-to-day IT support and documentation

Requirements

What you’ll need

5+ years of experience in a dedicated Operations role
Demonstrated Okta administration experience (group rules, user-lifecycle, API-based provisioning)
Hands-on Jamf Pro management, including policies, profiles, blueprints, compliance enforcement, smart groups
Comfortable in both Mac (primary) and Windows (secondary) environments
Strong working knowledge of InTune, MS365
Proven ownership of user lifecycle automation, account security, and asset hygiene
Familiarity with Atlassian Jira Service Management and Confluence
Strong documentation habits and ability to write SOPs and user-friendly walkthroughs

Benefits

Comp & perks

medical
dental
vision
401k
equity and more

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Level 1 supportLevel 2 supportLevel 3 supportOkta administrationJamf Pro managementInTuneGoogle WorkspaceMS365user lifecycle automationasset hygiene

Soft Skills

problem-solvingcommunicationcollaborationdocumentationstructured thinkingadaptabilitycustomer serviceattention to detailtime managementcalm under pressure