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Operations Manager
OpenWorksOperations Manager at OpenWorks overseeing operational performance and customer satisfaction in Indianapolis. Building relationships and improving processes for enhanced service delivery and territory growth.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong operational performance management and customer relationship building skills, with a focus on data analysis and problem-solving to drive territory growth and improve service delivery.
Highest-signal resume keywords
Operations ManagementCustomer Relationship ManagementData AnalysisProblem-SolvingMicrosoft Excel
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Operations ManagementData AnalysisAccount ManagementPerformance Metrics AnalysisTerritory Growth Strategies
Soft Skills
Problem-SolvingDecision-MakingCommunicationRelationship BuildingOrganization
Tools & Technologies
CRMERPProject Management Software
Industry Keywords
Business OperationsCustomer RetentionOperational ChallengesCross-Functional Collaboration
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Own the operational performance of your assigned territory
- Build strong relationships with customers and service providers to ensure exceptional service
- Drive customer retention and identify opportunities for territory growth
- Support provider performance, accountability, and territory coverage
- Identify operational challenges and implement practical solutions
- Analyze performance metrics and use data to improve results
- Partner cross-functionally to resolve issues and continuously improve operations
Requirements
What you’ll need- Bachelor's degree in Business, Operations Management, or a related field (or equivalent experience)
- 3–7 years of experience in operations, business operations, account management, or a similar role
- Strong problem-solving and decision-making skills
- Experience managing multiple priorities in a fast-paced environment
- Ability to analyze data and turn insights into action
- Excellent communication and relationship-building skills
- High level of ownership, accountability, and organization
- Proficiency with Microsoft Excel and business systems such as CRM, ERP, or project management software
Benefits
Comp & perks- Competitive compensation, benefits, and the opportunity to grow your career in a forward-thinking and inclusive Environment