Openwave

Application Engineer

• Responsible for operating and managing large-scale email platforms for Managed services customers
• Respond to and resolve tickets created by Customer representatives, within contracted SLAs, communicating updates through the life of the ticket
• Develop strong working relationship with customer helpdesk and other infrastructure support teams
• Proactive monitoring and management of the platform to ensure optimal operation
• Participate in Problem Management activities, identify underlying common issues and preventing issues before they occur

Application Support Engineer I