Openwave

Support Engineer

• Provide Level 3 Application Support and Service Operations
• Serve as a technical expert within the team and assist and guide Application and Infrastructure Support L1-2 engineers in the execution of their duties and issue resolution
• Provide Support and help with service operations to Openwave customers during EMEA business hours Monday to Friday
• Own and resolve technical issues, incidents, problems and service requests that may arise with the Openwave customers, hosted and non-hosted, in EMEA and other regions
• Work them to complete resolution to customer satisfaction and as per the customer applicable Service Level Agreement
• Maintain administration of the cases ensuring that case detail and status is accurate and up-to-date at all times
• Be part of the Global Support 24x7 on-call rosters being available within 15 minutes to work high priority customer issues during out of business hours
• Log issues with Engineering in Jira
• Reproduce the bug and provide all reasonable data, including the instructions on how the bug is reproduced, to the Engineering group to assist them in resolving the issue
• Create knowledge base documentation for resolved issues and operational procedures where an existing document does not exist or the issue is not covered by product documentation
• Write tools and scripts to assist in trouble-shooting and operational activities
• Represent Support on the Product development lifecycle ensuring correct product supportability and its readiness for production
• Own the whole lifecycle of operational changes in customer environments from CR/ECR creation to implementation during maintenance windows, testing and validation
• Technically engage in and often lead the technical resolution of crisis management situations as requested by management
• Raise issues that may result in a crisis management situation to management at the earliest opportunity
• Install, configure and test new patches and services on laboratory and on production creating all the needed documentation (Method of Procedure, Architecture document, Acceptance Test Document)
• Provide support to the customer during the acceptance and integration testing phases as applicable
• Deploy new platforms from start to end including the cutovers and traffic migrations at customer site
• Participate on all regular customer meetings supplying updates on the open issues, their status and resolutions, etc.
• Liaise with the rest of the Openwave Support team when needed for the escalation and troubleshooting of issues and with the Professional Services team to assist in project tasks

Senior Technical Support Engineer

SDET

• Design, develop, and execute manual and automated test cases for backend systems, APIs, and services.
• Perform Linux-based testing and management, including bash scripting, networking validations, and log analysis.
• Conduct API testing using tools like Postman, and implement automation using frameworks like Karate, Cucumber, or equivalent.
• Validate system behaviour involving email protocols (SMTP, POP, IMAP) — added advantage.
• Test data handling with Cassandra DB or similar distributed databases.
• Write and maintain automation scripts in Python or other scripting languages.
• Collaborate with developers and QA leads to integrate testing into the CI/CD pipeline.
• Participate in design and requirement reviews, contributing to test strategies and plans.
• Execute tests in Kubernetes-based environments and help validate deployments and microservices.
• Maintain high testing standards with a strong focus on functional, integration, and system testing.

Software Test Engineer

Full-stack Engineer

• Design, develop and maintain backend components using Java and Python
• Work on Spring / Spring Boot based services and knowledge of Webservices (REST / SOAP)
• Debug complex production issues and perform root cause analysis
• Troubleshoot performance and support high priority production issues
• Work with QA team for testing, verification and defect closure
• Work with Support team to analyze live customer/production issues and drive resolution
• Participate in Agile/Scrum ceremonies and deliver tasks in sprint cycles

Senior Software Engineer

• Automate Web & Mobile applications using Selenium, Appium, Java.
• Build & maintain automation frameworks (TestNG, Maven/Gradle).
• Work with CI/CD tools (Bamboo, Jenkins, GitHub Actions).
• Perform functional, regression, and integration testing.
• Perform Testing of clients on iOS & Android devices.
• Verify products across Mobile and Tablet devices on both platforms.

Senior Software Test Engineer

Application Engineer

• Responsible for operating and managing large-scale email platforms for Managed services customers
• Respond to and resolve tickets created by Customer representatives, within contracted SLAs, communicating updates through the life of the ticket
• Develop strong working relationship with customer helpdesk and other infrastructure support teams
• Proactive monitoring and management of the platform to ensure optimal operation
• Participate in Problem Management activities, identify underlying common issues and preventing issues before they occur

Senior Technical Support Engineer

Software Test Engineer

Senior Software Engineer

Senior Software Test Engineer

Application Support Engineer I