Cloud Services Project Coordinator

OpenText

Cloud Services Project Coordinator managing client relationships and service delivery at OpenText. Coordinating cloud, CAD, and PLM solutions to ensure client and project success.

Posted 8/2/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $53,800 - $80,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in coordinating cloud, CAD, and PLM professional services, ensuring effective project delivery and client satisfaction. Proficient in managing client relationships, supporting pre-sales activities, and optimizing service delivery processes.

Highest-signal resume keywords

Project CoordinationClient Relationship ManagementPre-Sales SupportHelp Desk OperationsProcess Improvement

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

CAD Software SolutionsPLM Software SolutionsCloud SolutionsProject SchedulingResource PlanningRequirements GatheringTechnical Support CoordinationService Delivery SupportContract ReconciliationCustomer Service

Soft Skills

Organizational SkillsProblem-Solving SkillsMultitasking SkillsVerbal CommunicationWritten Communication

Tools & Technologies

Microsoft OfficeMicrosoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft ProjectMicrosoft Visio

Industry Keywords

Automotive EnvironmentManufacturing EnvironmentEmerging TechnologiesService AdoptionCustomer Lifecycle

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Coordinate the successful delivery of cloud, CAD, and PLM professional services, ensuring projects are scheduled, staffed, and executed efficiently to meet client expectations.
Serve as a primary point of contact for client, maintaining strong relationships through proactive communication, scheduling, contract reconciliation, contact management, and responsive client support.
Partner with clients and technical consultants to facilitate project engagements, support service adoption, and drive successful outcomes throughout the customer lifecycle.
Contribute to pre-sales activities by participating in customer discussions, gathering requirements, conducting research, and assisting with solution recommendations that align with client needs.
Support Help Desk operations by evaluating, prioritizing, and coordinating customer requests while ensuring inquiries are tracked and resolved through completion.
Collaborate with cross-functional teams including Sales, Professional Services, and Technical Support to deliver an exceptional client experience and ensure operational effectiveness.
Identify opportunities for process improvement, support team development initiatives, and contribute to the optimization of service delivery practices and internal workflows.
Stay current with emerging technologies and industry trends while supporting technical leadership in improving resource utilization and overall service performance.

Requirements

What you’ll need

Associate degree or equivalent combination of education and relevant professional experience.
5+ years of experience supporting CAD, PLM, cloud, or engineering software solutions, preferably within an automotive or manufacturing environment.
Proven ability to coordinate professional services engagements, including project scheduling, resource planning, client communications, contract reconciliation, and service delivery support.
Experience serving as a primary client contact, providing exceptional customer service, managing stakeholder relationships, and ensuring successful project execution.
Ability to support pre-sales activities through client interviews, requirements gathering, research, and solution recommendation activities.
Experience coordinating technical support or help desk activities, including prioritizing requests, assigning work, tracking progress, and ensuring timely issue resolution.
Strong organizational, problem-solving, and multitasking skills with the ability to manage multiple projects and competing priorities in a fast-paced environment.
Excellent verbal and written communication skills, proficiency with Microsoft Office applications (Word, Excel, PowerPoint, Project, and Visio), and a commitment to continuous improvement and ongoing technology learning.

Benefits

Comp & perks

A thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing.
Summary of benefits can be found on our Why Join Us page.