Customer Support Representative

OpenTable

Customer Support Representative handling complex customer inquiries for OpenTable via various communication channels. Join a dynamic team focused on delivering exceptional customer service in a hybrid environment.

Posted 7/28/2026full-timeMexico City • 🇲🇽 MexicoJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer support capabilities with a focus on resolving inquiries through various communication channels. Proficient in troubleshooting Windows and macOS operating systems while maintaining detailed documentation and adapting communication styles for a diverse customer base.

Highest-signal resume keywords

Customer Support ExperienceBilingual Proficiency in English and SpanishWindows Operating System TroubleshootingMacOS Operating System TroubleshootingCRM Documentation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SupportTroubleshootingDocumentationTechnical ResolutionProblem Solving

Soft Skills

CommunicationCollaborationAdaptability

Tools & Technologies

CRM System

Industry Keywords

Customer InquiriesService ExperienceFlexible Schedules

Tech Stack

Tools & technologies

MacOS

About the role

Key responsibilities & impact

Resolve complex customer inquiries across phone, email, chat, and community channels to ensure a high-quality service experience.
Take ownership of customer issues from initial contact to final resolution, identifying creative and logical troubleshooting solutions.
Maintain accurate and detailed documentation of all customer interactions and technical resolutions within the CRM system.
Collaborate with team members and escalate complex technical issues appropriately to ensure timely problem resolution.
Adapt communication styles to effectively support and connect with a diverse, global customer base.

Requirements

What you’ll need

1+ years of experience providing customer support via phone, email, or chat.
Bilingual proficiency with the ability to speak and write fluently in both English and Spanish.
Experience operating and troubleshooting modern Windows and macOS operating systems.
Ability to work flexible schedules, including potential shifts between 7:00 AM and 12:00 PM CST, overtime, or holidays as needed.

Benefits

Comp & perks

Work from (almost) anywhere for up to 20 days per year
Focus on mental health and well-being:
Company-paid therapy sessions through SpringHealth
Company-paid subscription to Headspace
5 floating holidays
Paid parental leave
Generous paid vacation + time off for your birthday
Paid volunteer time
Focus on your career growth:
Development Dollars
Leadership development
Access to thousands of on-demand e-learnings
Travel Discounts
Employee Resource Groups
Christmas Bonus - 30 days
20 days of paid time off a year
25% vacation premium
Private health, dental, and life insurance
Monthly social events and happy hours