OpenTable

Onboarding Specialist

OpenTable

full-time

Posted on:

Location Type: Remote

Location: Thailand

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Job Level

Junior

About the role

  • Enthusiastically contact our restaurants and guide them through the onboarding process
  • Work with our restaurant partners to configure the OpenTable system to their needs
  • Use phone and online tools to train key restaurant staff with an emphasis on specific ways the restaurant can use OpenTable to optimize their operations
  • Provide administrative and coordinator functions related to Global Onboarding program including scheduling training activities, content collection, and software implementations
  • Work with restaurant staff and potential 3rd parties to deploy the OpenTable RestRef widget
  • Work with internal partners to help develop and refine the Onboarding program
  • Effectively handle a queue of restaurants to reduce time-to-onboarding
  • Communicate status of tasks and the backlog to peers and a broader community
  • Works closely with OpenTable's Sales, Customer Success, Customer Support and Billing teams to eliminate customer pain points.

Requirements

  • Bilingual Fluency in English and Thai and comfortable to train and converse with restaurants in English.
  • 1+ years experience, preferably in a support, implementation or hospitality role
  • Experience training non-technical customers on the use of software
  • Understanding of restaurant operations a must with direct restaurant experience helpful
  • Ability to make ethical decisions based on key facts in potentially ambiguous situations
  • Proven ability to drive projects through to completion
  • Ambitious to get things done with minimal supervision
  • Good phone and tele-presence required for effective training and implementation
  • University degree preferred
  • Excellent organization, documentation and time management skills
Benefits
  • The benefits for this role will be discussed during the interview process
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
software implementationtraining non-technical customersOpenTable system configurationOpenTable RestRef widget deployment
Soft Skills
bilingual fluencycommunicationorganizationdocumentationtime managementproject managementdecision makingself-motivation
Certifications
university degree