OpenTable

Customer Support Associate

OpenTable

full-time

Posted on:

Location Type: Hybrid

Location: Mexico City • 🇲🇽 Mexico

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Job Level

JuniorMid-Level

Tech Stack

iOS

About the role

  • Report to the Customer Support Supervisor
  • Provide support to our customers, answering complex questions on function and usage of products via telephone, email and/or Internet
  • Be the primary contact for our large customer base in North America as well as for OpenTable customers worldwide
  • Answer customer and employee calls, emails, chats, community posts (and any future form of contact we may come up with)
  • Provide outstanding service
  • Know your limitations and when you should ask for assistance
  • Own the resolution to the problem; don’t leave the customer hanging
  • Accurately and efficiently log all contacts in our CRM (Salesforce)

Requirements

  • Excellent social skills, with a bias towards customer service
  • You have Strong communication skills: active listening, writing/typing, informal communications
  • Restaurant/ hospitality experience (or even just being a “foodie”) preferred
  • You have 1+ year’ experience providing customer support, by phone, email, chat, preferably in a software support environment
  • Have experience using current Microsoft Windows and Apple operating systems
  • You hold knowledge of iOS and Apple Hardware
Benefits
  • Work from (almost) anywhere for up to 20 days per year
  • Focus on mental health and well-being:
  • Company-paid therapy sessions through SpringHealth
  • Company-paid subscription to Headspace
  • Company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
  • Paid parental leave
  • Generous paid vacation + time off for your birthday
  • Paid volunteer time
  • Focus on your career growth:
  • Development Dollars
  • Leadership development
  • Access to thousands of on-demand e-learnings
  • Travel Discounts
  • Employee Resource Groups
  • Christmas Bonus - 30 days
  • 20 days of paid time off a year
  • 25% vacation premium
  • Private health, dental, and life insurance
  • Monthly social events and happy hours

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer supportactive listeningwritingtyping
Soft skills
social skillscommunication skillsproblem resolutioncustomer service