Enterprise Account Manager
OpenTable
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $70,000 - $78,000 per year
Job Level
SeniorLead
About the role
- Cultivate high-level relationships and act as trusted advisor for restaurant groups/ Strategic Accounts.
- Act as liaison between clients and relevant company departments to resolve issues.
- Lead client retention efforts and overcome strategic objections.
- Deliver customized product and service presentations, both in-person and online.
- Encourage and educate clients about industry trends and alternative business perspectives.
- Provide clients with valuable data and reports to optimize operations.
- Meet and exceed assigned monthly and quarterly retention and revenue goals.
- Ensure customer satisfaction through diligent follow-ups.
- Document client communications and provide productivity reports.
- Maintain a detailed understanding of the company's solutions.
- Provide market feedback to Product and Marketing teams.
- Assist Enterprise Account Executive and Inside Sales Rep as needed.
- Anticipate 30-50% travel depending on location.
Requirements
- 8+ years in restaurant management or account management.
- Proficient in consultative selling and understanding restaurant operations.
- Ability to work under pressure and meet ambitious goals.
- Proven capacity to reframe client's view of their business.
- Aptitude for data-driven business decisions.
- Strong cross-departmental teamwork and relationship-building skills.
- Excellent organizational and time management skills.
- Experience in an unstructured, entrepreneurial environment.
- Proficiency in CRM solutions like Salesforce is a plus.
- OpenTable software experience a plus
Benefits
- Work from (almost) anywhere for up to 20 days per year
- Company-paid therapy sessions through SpringHealth
- Company-paid subscription to Headspace
- Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
- Paid parental leave
- Generous paid vacation + time off for your birthday
- Paid volunteer time
- Development Dollars
- Leadership development
- Access to thousands of on-demand e-learnings
- Travel Discounts
- Employee Resource Groups
- Competitive retirement and health plans
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
consultative sellingdata-driven business decisionsrestaurant operationsclient retentionproduct presentationsreportingrelationship managementsales strategiesproblem resolutiongoal achievement
Soft skills
relationship-buildingorganizational skillstime managementteamworkcommunicationadaptabilitycustomer satisfactionstrategic thinkingpressure managementclient education