Senior Manager, Key Account Relations
OpenTable
ChefTableau
Senior Manager, Key Account Relations
OpenTable
full-time
Posted on:
Origin: • 🇺🇸 United States • California, New York
Visit company websiteSalary
💰 $110,000 - $125,000 per year
Job Level
Senior
Tech Stack
ChefTableau
About the role
- Serve as the strategic, operational, and creative leader for OpenTable’s Key Accounts initiatives focused on Chef Talent and Community; report to the Director of Key Accounts.
- Define and execute high-impact programs that elevate OpenTable’s most prestigious restaurant partners, driving measurable outcomes and shaping industry engagement.
- Cultivate strong relationships with leading chefs, restaurateurs, and industry influencers, reinforcing OpenTable’s position as a trusted partner.
- Develop strategic and unique offerings for standout restaurant partners reflecting their goals, voice, and vision.
- Represent OpenTable at industry events and roundtables to build brand visibility and stay connected to culinary culture and trends.
- Lead high-impact programs showcasing chef talent and restaurant brands through marketing, events, and strategic collaborations (e.g., Chase Sapphire Reserve Dining Collection, OpenTable Icons).
- Build and manage budgets and financial models to ensure efficient resource allocation and measurable value delivery.
- Apply structured problem-solving and data-driven analysis to shape partnership strategies, identify new opportunities, and optimize programs.
- Orchestrate large-scale cross-functional initiatives from concept through execution, collaborating with Marketing, Events, Partnerships, and Account Management.
- Translate strategic objectives into scalable operational plans, identifying risks, dependencies, and resource needs.
- Define goals, ensure clear workflows, drive communication alignment, and ensure timely delivery with measurable KPIs.
- Establish operational systems, frameworks, tooling, and processes to enable team scaling, efficiency, and impact tracking.
- Create systems and tools to measure engagement, success metrics, and partnership impact.
- Build internal communication frameworks to keep teams aligned on key account activity, goals, and outcomes.
- Act as a strategic advocate for key accounts, aligning internal and external stakeholders to deliver shared value.
- Engage with partners and prospects pre-sale to drive win rates in cooperation with account teams.
- Design and scale programs that build community among key accounts, including mentorships, ambassador programs, and nonprofit/philanthropic partnerships.
- Contribute to OpenTable’s thought leadership and represent the company in high-level conversations with executive stakeholders and external partners.
Requirements
- Bachelor’s degree and 6+ years of experience in strategic partnerships, marketing, hospitality, brand strategy, or program management—preferably with exposure to high-profile talent or luxury/lifestyle brands.
- Experience in community building, talent branding, or industry engagement is a strong plus.
- 30% Travel commitment required to represent OpenTable and the Key Accounts team at industry, account, or OpenTable events.
- Exceptional leadership, strategic thinking, and critical problem-solving skills with a proven track record of delivering measurable business outcomes.
- Demonstrated ability to manage multiple high-visibility, cross-functional initiatives with strong organization, prioritization, and execution discipline.
- Excellent verbal and written communication skills, with the ability to clearly and persuasively convey complex ideas to both internal and external stakeholders, including executive audiences.
- Strong relationship-building and stakeholder management skills.
- Highly organized, proactive, and results-driven, with a strong bias for action.
- Passion for restaurants, culinary culture, and the broader hospitality industry.
- Proficiency in Google Workspace, Salesforce, and data analytics tools such as Preset, Looker, Tableau, or similar platforms.
