Opensend

Business Operations

• Own and improve day-to-day operational processes that support company execution.
• Coordinate cross-functional initiatives and follow through on action items across leadership, GTM, product, and operations teams.
• Maintain operating rhythms, action tracking, town hall preparation, offsites, executive updates, and recurring planning processes.
• Support vendor management, SaaS administration, and systems coordination across company tools.
• Support strategic planning processes including OKRs, headcount planning, budgeting support, role architecture, and organizational planning.
• Create, maintain, and improve SOPs, templates, and operational documentation.
• Ghostwrite and prepare executive communications, internal memos, and organizational change communications on behalf of leadership.
• Support recruiting coordination, interview scheduling, and candidate process logistics.
• Prepare and manage offer letters, job descriptions, onboarding documents, and employee records.
• Coordinate onboarding and offboarding processes to ensure a consistent employee experience.
• Support benefits, payroll coordination, compliance administration, and employee lifecycle processes in partnership with external providers and internal stakeholders.
• Help maintain organizational charts, people trackers, performance review workflows, and recurring employee programs.
• Support company-wide communications tied to employee milestones, announcements, and culture programs.
• Support company policy management, handbook updates, and internal process documentation.
• Coordinate legal and contract operations including templates, routing, signature processes, filing, and workflow management for agreements such as MSAs, DPAs, service orders, and related documents.
• Support governance processes including board materials, approvals, consents, and maintenance of centralized corporate records.
• Oversee equity administration and related governance operations in partnership with leadership and external counsel.
• Partner with internal and external stakeholders on security, privacy, compliance, and enterprise risk programs, including trust documentation and readiness work such as SOC 2.
• Help coordinate recurring administrative processes such as insurance renewals, vendor paperwork, tax-related operational follow-ups, and other corporate administration activities.
• Maintain organized repositories for key company documents, templates, and administrative records.

Business Operations Manager