Account Manager

Openprovider

Account Manager at Openprovider focusing on commercial expansion and customer retention in the domain industry. Proactively managing account health and driving upsell opportunities across various products.

Posted 5/11/2026full-timeRemote • 🇵🇹 PortugalMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

DNSReact

About the role

Key responsibilities & impact

Identify and close upsell and cross-sell opportunities across domains, security, and infrastructure products
Drive membership upgrades based on usage, complexity, and value realization
Actively build and manage an expansion pipeline, not just react to inbound demand
Proactively manage account health across onboarding, activation, usage, and renewal
Reduce churn by identifying risk early and acting before renewal moments
Increase attach rates of add-on products (SSL, DNS, email, etc.)
Ensure new customers reach operational usage quickly
Remove friction in onboarding, integration, and first transactions
Act as structured voice of the customer, not anecdotal
Maintain high-quality CRM hygiene and forecasting

Requirements

What you’ll need

Commercial Drive
Customer Intelligence
Technical Understanding
Communication
Data-Driven Execution
Ownership & Energy

Benefits

Comp & perks

100% Remote Work
Flexible Working Hours
Generous Time Off
Quarterly & Annual Reviews
Global Team Culture
Regular Online Social Activities
Learning & Growth Opportunities
Modern Remote Workplace
Tools That Empower You
Supportive Environment

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Commercial DriveCustomer IntelligenceTechnical UnderstandingCommunicationData-Driven ExecutionOwnershipEnergy