OpenProject | open source project management software

Customer Success Manager

OpenProject | open source project management software

full-time

Posted on:

Location Type: Remote

Location: Germany

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About the role

  • Be the first point of contact for our users, expertly handling all customer queries via CRM and phone, covering everything from product features and technical issues to billing.
  • Identify and tailor solutions to individual needs, ensure timely responses, and suggest best practices to help users get the most out of OpenProject.
  • Build strong, long-term relationships with high-value customers through regular check-ins, identifying opportunities for upsells or cross-sells, and proactively managing churn risk.
  • Monitor and address community questions and requests, actively interacting with the OpenProject community primarily through forums and within the software itself.
  • Provide valuable feedback to our product, marketing, sales, and engineering teams based on customer interactions, collaborating closely with all teams to identify areas for improvement.

Requirements

  • Proficient in German (native/professional level)
  • Work experience, ideally within the customer support team in a tech company.
  • Effective communication and active listening skills to deliver a best-in-class experience for existing and potential users.
  • Genuinely care about providing exceptional service to clients and users.
  • Passionate about open-source software and want to be part of a mission-driven company that promotes transparency and collaboration.
  • Enjoy working in a remote-first team with a high degree of autonomy and flexibility.
Benefits
  • A purpose-driven role in an open-source company that truly values transparency and collaboration.
  • The chance to work with exciting clients from around the world – from public institutions and NGOs to innovative corporates.
  • A growing, experienced team that loves learning from each other and values a supportive and positive work environment.
  • A remote-first work setup with full flexibility and work-life balance.
  • The opportunity to have a real impact on the success of our customers and the future development of OpenProject.
  • A scaling company with the agility of a startup.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
effective communicationactive listeningcustomer servicerelationship buildingproblem-solvingtailoring solutionscollaborationproactive managementfeedback provisionupselling