Senior Creator Success Manager – German Speaker
zezam
Customer Success Manager
OpenProject | open source project management software
full-time
Posted on:
Location: 🇩🇪 Germany
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
Open Source
About the role
- Be the first point of contact for our users, expertly handling all customer queries via CRM and phone, covering everything from product features and technical issues to billing.
- Identify and tailor solutions to individual needs, ensure timely responses, and suggest best practices to help users get the most out of OpenProject.
- Build strong, long-term relationships with high-value customers through regular check-ins, identifying opportunities for upsells or cross-sells, and proactively managing churn risk.
- Monitor and address community questions and requests, actively interacting with the OpenProject community primarily through forums and within the software itself.
- Provide valuable feedback to our product, marketing, sales, and engineering teams based on customer interactions, collaborating closely with all teams to identify areas for improvement.
Requirements
- You are proficient in German (native/professional level), as well as English and French.
- You have work experience, ideally within the customer support team in a tech company.
- You possess effective communication and active listening skills to deliver a best-in-class experience for existing and potential users.
- You genuinely care about providing exceptional service to clients and users.
- You're passionate about open-source software and want to be part of a mission-driven company that promotes transparency and collaboration.
- You enjoy working in a remote-first team with a high degree of autonomy and flexibility.
