Payments, Customer Operations Associate

OpenPayd

Payments Operations Associate managing customer transactions and escalations for a financial infrastructure platform. Communicating with service providers and internal departments to ensure smooth operations.

Posted 4/16/2026full-timeSofia • 🇧🇬 BulgariaJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

Tableau

About the role

Key responsibilities & impact

Communicating directly with service providers regarding customers’ transactions/escalations
Helping Ops managers with liquidity movements and proper liquidity management
Creating internal and external reports based on transactions data
Preparing daily reconciliation reports
Communicating directly with customers on assigned responsibilities and tasks
Serving as first point of escalation of technical issues following the agreed internal processes
Communicating internally with other departments, following up on pending issues related to customer's requests
Acting as the Voice of Customer, collecting and escalating clients’ feedback accordingly to the Ops managers
Proactively identifying and sharing areas of improvement in the Operations processes and procedures.

Requirements

What you’ll need

Excellent command of English (C1) is a must – both written and spoken
Previous experience in either an online payments or financial services environment (e-wallets, banking, online-processing)
Minimum 2 years experience in Payments / Customer Operations
Strong communication skills and interpersonal skills
Good multitasking, prioritization, and organizational skills
Good attention to details
Knowledge of Excel, Tableau or Salesforce will be considered an advantage

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account OpenPayd Website LinkedIn All Job Openings 51 - 200 employees 💳 Fintech ☁️ SaaS 🔌 API Fintech
SaaS
API OpenPayd is a company that provides Banking-as-a-Service (BaaS) and embedded financial services infrastructure. It offers a wide range of products including global payment processing, virtual IBANs, multi-currency accounts, and foreign exchange automation. OpenPayd's API-driven technology allows for seamless integration of financial services into digital platforms, enabling businesses to manage payments globally and streamline their treasury operations. Their solutions are tailored for fintech companies, marketplaces, payroll systems, and other industries that require advanced financial services capabilities. OpenPayd is focused on empowering businesses to innovate and enhance their financial service offerings. Payments, Customer Operations Associate 🔥 23 minutes ago 🏢🏡 Sofia – Hybrid ⏰ Full Time 🟢 Junior 🟡 Mid-level ⚙️ Operations 🚫👨‍🎓 No degree required Apply Now Find Hiring Managers Customize resume for this job Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Communicating directly with service providers regarding customers’ transactions/escalations
Helping Ops managers with liquidity movements and proper liquidity management
Creating internal and external reports based on transactions data
Preparing daily reconciliation reports
Communicating directly with customers on assigned responsibilities and tasks
Serving as first point of escalation of technical issues following the agreed internal processes
Communicating internally with other departments, following up on pending issues related to customer's requests
Acting as the Voice of Customer, collecting and escalating clients’ feedback accordingly to the Ops managers
Proactively identifying and sharing areas of improvement in the Operations processes and procedures. 🎯 Requirements
Excellent command of English (C1) is a must – both written and spoken
Previous experience in either an online payments or financial services environment (e-wallets, banking, online-processing)
Minimum 2 years experience in Payments / Customer Operations
Strong communication skills and interpersonal skills
Good multitasking, prioritization, and organizational skills
Good attention to details
Knowledge of Excel, Tableau or Salesforce will be considered an advantage Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Data Operations Analyst – Maternity Cover 🕒 April 2 Green Street 201 - 500 Website LinkedIn All Job Openings Data Operations Analyst in Green Street’s IJGlobal Data Operations team ensuring the accuracy and reliability of financial data. Managing data input, analysis and reporting on market trends. 🏢🏡 Sofia – Hybrid 💰 Funding Round on 2019-06 ⏰ Full Time 🟡 Mid-level 🟠 Senior ⚙️ Operations View More Operations Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

report creationreconciliationliquidity managementdata analysiscustomer transaction managementescalation managementprocess improvement

Soft Skills

communication skillsinterpersonal skillsmultitaskingprioritizationorganizational skillsattention to detail