OpenPayd

Payments, Customer Operations Associate

OpenPayd

full-time

Posted on:

Location Type: Hybrid

Location: Sofia • Bulgaria

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Tech Stack

Tableau

About the role

  • Communicating directly with service providers regarding customers’ transactions/escalations
  • Helping Ops managers with liquidity movements and proper liquidity management
  • Creating internal and external reports based on transactions data
  • Preparing daily reconciliation reports
  • Communicating directly with customers on assigned responsibilities and tasks
  • Serving as first point of escalation of technical issues following the agreed internal processes
  • Communicating internally with other departments, following up on pending issues related to customer's requests
  • Acting as the Voice of Customer, collecting and escalating clients’ feedback accordingly to the Ops managers
  • Proactively identifying and sharing areas of improvement in the Operations processes and procedures.

Requirements

  • Excellent command of English (C1) is a must – both written and spoken
  • Previous experience in either an online payments or financial services environment (e-wallets, banking, online-processing)
  • Minimum 2 years experience in Payments / Customer Operations
  • Strong communication skills and interpersonal skills
  • Good multitasking, prioritization, and organizational skills
  • Good attention to details
  • Knowledge of Excel, Tableau or Salesforce will be considered an advantage
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
report creationreconciliationliquidity managementdata analysiscustomer transaction managementescalation managementprocess improvement
Soft Skills
communication skillsinterpersonal skillsmultitaskingprioritizationorganizational skillsattention to detail