Revenue Operations Manager – Customer Success

OpenLoop

Revenue Operations Manager driving Customer Success operations at OpenLoop. Building scalable processes and tools for retention and customer health monitoring.

Posted 6/8/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

ATS Keywords

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Hard Skills

customer lifecycle managementhealth scoring modelsdata analysisprocess optimizationpipeline trackingdocumentationoperational recommendationsretention strategiesexpansion strategiesCRM workflows

Soft Skills

stakeholder managementcross-functional collaborationprocess-orientedanalytical mindsetstrong documentation skillscomfortable with ambiguityproblem-solvingcommunicationteam efficiencycustomer engagement

Tools & Technologies

SalesforceGainsightChurnZeroTotangoCRM platformsdashboardsreportscustomer health scoringoperational processesplaybook documentation

Industry Keywords

Customer Success OperationsRevenue OperationsB2B SaaSpost-sale operationsretention performancecustomer healthchurn riskonboarding workflowscustomer relationshipoperational levers

About the role

Key responsibilities & impact

Design and manage standardized onboarding workflows that reduce time-to-value, ensure consistency across customers, and create a repeatable, measurable experience from contract sign to go-live.
Build and maintain customer health scoring models that give CS teams early warning on churn risk and actionable signals for expansion—integrating product usage, engagement, and CRM data.
Own the operational processes for renewal and expansion, including pipeline tracking, playbook documentation, and the CRM workflows that ensure nothing falls through the cracks.
Build and maintain the dashboards and reports that give CS leadership visibility into retention performance, customer health, and team efficiency—supporting both operational decisions and executive reporting.
Map and optimize the full customer lifecycle—from onboarding through adoption, renewal, and expansion—identifying friction points and building solutions that scale.
Partner with CS leaders to identify at-risk customers early and design the interventions, escalation paths, and playbooks that protect retention.
Work closely with Sales, RevOps, and Systems teams to ensure post-sale processes are connected to pre-sale data and that CRM reflects the reality of the customer relationship.

Requirements

What you’ll need

5+ years in Customer Success Operations, Revenue Operations, or a similar post-sale operational role at a B2B SaaS company
Strong understanding of the customer lifecycle and the operational levers that drive retention and expansion
Hands-on experience with CRM platforms (Salesforce strongly preferred) and CS tooling (Gainsight, ChurnZero, Totango, or similar)
Analytical mindset—comfortable building health scoring models, interpreting retention data, and translating findings into operational recommendations
Process-oriented with strong documentation skills and a track record of getting processes to actually stick
Strong stakeholder management and cross-functional collaboration skills
Comfortable with ambiguity and energized by building systems from scratch.

Benefits

Comp & perks

Medical, Dental, and Vision plans
Flexible Spending/Health Savings Accounts
Flexible PTO
401(k) + Company Match
Life Insurance, Pet insurance, and more