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Senior Revenue Enablement Lead, Customer Success
OpenLoopManager, Revenue Enablement focusing on customer success across OpenLoop's telehealth services. Collaborating with teams to drive retention, growth, and operational efficiency in a remote setup.
About the role
Key responsibilities & impact- Partner with Customer Success Leadership to define and reinforce best practices across the full customer lifecycle
- Diagnose gaps in customer experience, retention, and expansion performance, and design enablement programs to address them
- Own onboarding programs for CSMs, TAMs, and Client Support teams, ensuring consistency across all verticals
- Build training, coaching frameworks, and certifications that improve customer outcomes and operational excellence
- Lead “train-the-trainer” efforts for BPO and support teams to ensure alignment and scalability
- Collaborate with GTM Readiness to ensure new products and pathways are effectively integrated into the post-sale experience
- Partner with front-line leaders to reinforce coaching, conduct call reviews, and drive continuous improvement
Requirements
What you’ll need- 6+ years of experience in customer success, enablement, or post-sale operations
- Proven ability to operate as a strategic partner to Customer Success or Support leadership
- Deep understanding of customer lifecycle management, retention, and expansion strategies
- Experience building onboarding programs and ongoing development frameworks for CS teams
- Strong coaching and facilitation skills, with a hands-on approach to improving performance
- Excellent cross-functional collaboration and communication skills
- Comfortable operating in a fast-paced, evolving environment
Benefits
Comp & perks- Medical, Dental, and Vision plans
- Flexible Spending/Health Savings Accounts
- Flexible PTO
- 401(k) + Company Match
- Life Insurance, Pet insurance, and more
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer lifecycle managementonboarding programsenablement programscoaching frameworkstraining programsperformance improvementcall reviewsstrategic partnershippost-sale operationsretention strategies
Soft Skills
coachingfacilitationcross-functional collaborationcommunicationcontinuous improvementhands-on approachleadershiporganizational skillsadaptabilityproblem-solving